Mortgage Servicing Support Specialist

First American Title Company; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

First American Title Company is seeking a customer service representative to assist mortgage account holders. You will use multiple systems, research account information, and provide accurate information to ensure a positive customer experience.

The role emphasizes attention to detail, effective communication, and adherence to regulatory requirements, with predictable shifts and training provided.

Qualifications

• 1+ year in a call center or customer service environment.
• Experience in mortgage servicing or financial services preferred.

Responsibilities

• Resolve customer inquiries by understanding needs and providing timely resolutions.
• Research and analyze mortgage accounts across multiple systems to investigate questions.
• Verify and update customer contact and account information for accuracy.
• Implement solutions based on established procedures and available resources.
• Escalate complex issues to managers or other teams as needed.
• Document customer interactions with clear, thorough notes.

Skills

Customer service

Communication skills

System navigation

Attention to detail

Problem solving

Research

Education

High school diploma

Tools

Mortgage servicing software

Job description

First American Title Company is seeking a customer service representative to assist mortgage account holders. You will use multiple systems, research account information, and provide accurate information to ensure a positive customer experience.

The role emphasizes attention to detail, effective communication, and adherence to regulatory requirements, with predictable shifts and training provided.