Mortgage Servicing Supervisor

Multipli Credit Union; Columbia Township (MO); Remoto; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Multipli Credit Union seeks a Mortgage Servicing Manager to oversee day-to-day operations, coach staff, and implement efficient processes in our mortgage servicing department.

You will work with the VP to handle servicing tasks such as escrow analysis, PMI notifications, and tax processing, while ensuring accuracy and member satisfaction.

Remote work during business hours is possible with supervisor approval; a strong background in mortgage servicing is required.

Competenze

• Three to five years of related mortgage servicing experience.
• Two-year degree or equivalent certification or vendor training.
• Strong communication, diplomacy and discretion in confidential matters.

Mansioni

• Directly manage mortgage servicing staff and day-to-day functions.
• Assist VP of Mortgage Servicing with staff development and process improvement.
• Oversee insurance notifications, PMI, taxes, escrow analyses where applicable.
• Serve as first escalation point for member and staff concerns.

Conoscenze

Staff management

Process development

Communication skills

Discretion/confidentiality

Formazione

Two-year degree

Certification/licensing

Vendor training

Apprenticeship experience

Strumenti

Ten-key calculator

Typewriter

Keyboard skills

Descrizione del lavoro

Role: Responsible for helping to oversee the day-to-day operation of the mortgage servicing staff, assisting the VP of Mortgage Servicing with management of staff, completion of high level servicing tasks and development of processes and procedures.

Essential Functions & Responsibilities

• Directly manage mortgage servicing staff, including oversight of day-to-day functions, initial training and continuing education of said staff, and delegation of duties as needed to ensure efficient functioning of the department.
• Assist with monthly, quarterly and annual servicing functions such as insurance notification, PMI notifications, taxes, escrow analysis and 1098 processing.
• First point of escalation for member and/or staff concerns or inquiries.
• Work side by side with staff and supervisors to identify issues, troubleshoot and provide solutions for both one-off problems as well as systemic.
• Assist with interviews of prospective employee and provide input for hiring decisions.
• Manage data quality.
• Performs other related duties as assigned.

Performance Measurements

• Smooth operation of Mortgage Servicing Department with minimal investor or member complaints.

Qualifications

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must have good communication skills. Ten key calculator, typewriter and keyboard skills.

Physical Requirements

Work Environment: Position is eligible to work remotely during business hours per approval from supervisor.