Mortgage Servicing Specialist II

OnPoint Community Credit Union; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

OnPoint Community Credit Union in Portland, OR is seeking a Mortgage Servicing Specialist II to perform mortgage loan servicing tasks, including payments, escrow analysis, tax and insurance handling, and loan setup and payoff processing.

You will balance and reconcile investor accounts, support daily investor reporting, respond to member requests, and ensure compliance with Freddie Mac, Fannie Mae, FHA/VA guidelines and RESPA.

Qualifications

• Experience with mortgage servicing processes including payments, escrow, and payoff.
• Strong knowledge of investor guidelines (Freddie Mac, Fannie Mae) and federal regulations.
• Excellent attention to detail and accuracy.
• Ability to document and maintain customer records and resolve issues.

Responsibilities

• Conform with all applicable credit union policies and laws relating to mortgage servicing.
• Ensure first call resolution through problem solving and effective call handling.
• Create and maintain customer records with accurate call details and resolutions.
• Balance entries and reconcile investor accounts daily.
• Process payoffs and manage escrow accounts; review tax and insurance bills.
• Respond to member requests; assist with investor reporting and close procedures.
• Escalate issues to management when needed; follow scripts and procedures.
• Perform daily/monthly investor reporting tasks and reconciling edits.

Skills

Mortgage servicing knowledge

Attention to detail

Analytical skills

Teamwork and communication

Regulatory knowledge

Customer service orientation

Job description

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and ourcommunity.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Mortgage Servicing Specialist II. We invite you to explore and grow your career with us!

Job Summary

Performs mortgage loan servicing functions to include mortgage loan payments, tax and insurance escrow collection and disbursement, service of investor accounts, insurance functions, borrower requests, and loan set up and payoff processes.

Essential Functions

• Conform with all applicable credit union policies along with all state and federal laws relating to the servicing of mortgage loans.
• Ensure first call resolution through problem solving and effective call handling by active listening.
• Create and maintain customer records with accurate call details by accurately documenting the reason for call and resolution.
• Manage daily reversals generated by DNA within MSP.
• Complete daily balancing of personal daily work totals.
• Balance entries into the proper investor accounts in DNA using the appropriate general ledger codes. Balance MSP and general ledger computer systems daily. Balance secondary marketing accounts (P&I and T&I) as well as other credit union accounts.
• Process payoffs of mortgage loans in MSP.
• Perform all duties relating to escrow account management which includes escrow analysis, research of tax and insurance bills, review and approve payment requests, etc.
• Respond to and process member requests such as adjusting escrow accounts, loan re-amortizations, private mortgage insurance waivers, adding/updating ACH, etc.
• Provide backup coverage on daily investor reporting, fund remittance, and the monthly investor reports and close procedures (currently with Fannie Mae and Freddie Mac). Review and verify the appropriate updates for weekly ARM rate changes.
• Escalate customer issues to management for resolution as needed.
• Follow all scripts, policies, and procedures.
• Perform daily and monthly investor reporting tasks (loan changes, payments, payoffs, repurchases, foreclosures, and clearing discrepancies and/or edits).
• Complete investor remittances timely as scheduled by each investor.
• Review and process internal and investor invoices/statements while ensuring the accounts are accurately funded.
• Intake, evaluate, and manage all items related to property damage claims.
• Perform analysis and complete onboarding of newly funded loans daily.
• Assist with internal and investor reconciliations/edits to include researching and resolving outstanding overages/shortages.
• Recommend and implement process and procedure improvements that increase productivity, improve efficiency, and reduce losses and expenses.
• Assist department management with other tasks, duties, and special projects, as required.

Knowledge, Skills, And Abilities

• Existing knowledge of investor guidelines and regulations for Freddie Mac, Fannie Mae, FHLB, VA, and FHA guidelines in addition to all federal regulations (RESPA, Regulation Z, Homeowners Protection Act, etc).
• Proficient understanding of mortgage servicing environment.
• Understanding of accounting and reconciliation processes.
• Consistent and timely attention to detail and accuracy required.
• Ability to coordinate and prioritize date and time sensitive daily work functions.
• Effective and concise analytical skills and ability to translate into easily understood written material.
• Ability to work well as part of a team, with strong interpersonal communication skills.
• Well versed with pleasant telephone communication skills.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.