Mortgage Servicing Supervisor

Johnson Financial Group; Racine (WI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday off (paid)

Hybrid work schedule

Job summary

Johnson Financial Group in Wisconsin is hiring a Mortgage Servicing Supervisor to lead the Mortgage Servicing Department. You will ensure compliance with policies, laws, and investor guidelines while guiding a dedicated team.

The role emphasizes coaching, performance reviews, training, and collaboration with sales to support business opportunities. Strong Excel skills and knowledge of Freddie/Fannie servicing are important.

Qualifications

• Minimum 3 years of mortgage loan administration experience with concentration in mortgage servicing.
• Knowledge of Freddie Mac and/or Fannie Mae servicing and CFPB guidelines.

Responsibilities

• Oversee compliance management system for servicing to ensure adherence to policies, laws, and investor guidelines.
• Lead team to maintain, document, and communicate regulatory and investor requirements.
• Provide leadership and coaching, set goals, conduct performance reviews, and develop staff.
• Ensure procedures meet regulatory and investor requirements for loan administration.
• Create and manage training plans for the servicing team.
• Collaborate with sales to identify opportunities and support business initiatives.
• Manage escrow and related mortgage servicing activities (taxes, insurance, escrows, modifications).
• Oversee customer service center responses and inquiries, ensuring quality service.

Skills

Management experience

Mortgage servicing

Analytical decision making

Communication

Regulatory knowledge

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Overview

Johnson Financial Group (JFG) has an exciting opportunity to join our mortgage team as a Mortgage Servicing Supervisor!

As Wisconsin’s largest family-owned, privately held financial institution, Johnson Financial Group is known for its unmatched personal service by making the client experience front and center of every interaction. The Mortgage Servicing Supervisor leads the team responsible for all activities in the Mortgage Servicing Department including compliance with all applicable JFG policies, processes and procedures; state and federal laws; and regulatory, investor, and mortgage insurer guidelines related to loan administration.

At JFG you’ll experience a welcoming culture unlike any other that inspires, challenges, and empowers associates to give their best in the communities where they work and live. Our culture embraces diversity, equity, & inclusion, one where everyone feels valued and inspired. You’re welcome here.

Hybrid Work Schedule

Key Responsibilities

• Oversee compliance management system for servicing area to ensure work is completed in accordance with all applicable JFG policies, processes and procedures; state and federal laws; and regulatory, investor, and mortgage insurer guidelines.
• Leads team responsible for maintaining, documenting, communicating and adhering to all compliance, regulatory and legal requirements, and investor and mortgage insurer guidelines related to performing loan administration.
• Provides leadership and direction in establishing team and individual goals, establishing and coaching personal development plans, continuously assessing individual performance, and completing performance and salary reviews within relevant department areas.
• Ensures all procedures and process meet regulatory and investor requirements.
• Creates and manages training plans for servicing team.
• Cultivate and maintain relationships with sales team to maintain open lines of communication. Proactively identify areas in which the servicing team can support and provide potential business opportunities to sales partners.
• Manages escrow administration (real estate taxes, hazard insurance, flood insurance, mortgage insurance), arm adjustments, amendments, balloon renewals, and performing loan modifications and amendments, payment and payoff processing, recordation of mortgage documents, preparation of mortgage lien releases, and partial releases.
• Manages customer service center including inbound and outbound customer phone calls, written customer inquiries, and customer complaints.
• Identifies technological enhancements while fully leveraging current technology solutions.
• Cultivates and maintains relationships with external business partners.

Job Requirements – Education, Knowledge And Skills

• Previous management experience preferred to include coaching and developing others, as well as ability to effectively manage change initiatives.
• Minimum 3 years of mortgage loan administration experience with concentration in mortgage servicing, combined with applicable training and education.
• Bachelor’s degree preferred - combination of education and equivalent work experience may be considered in lieu of degree.
• Must have knowledge of Freddie Mac and/or Fannie Mae and/or Private Investor servicing and CFPB guidelines, as well as familiarity with pertinent state and federal laws and regulations.
• Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines.
• Must demonstrate excellent organizational, written, and verbal skills to effectively interact with all levels across the organization as well as stakeholders outside the organization.
• Computer proficiency and experience in loan servicing platforms is necessary. Strong PC skills required including working knowledge of Microsoft Excel.

As a birthday present, enjoy your birthday off - paid!

Come as you are.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.