Mortgage Servicing Specialist

Community Corporation; Lexington, Northern (SC, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Insurance

Retirement benefits

Paid time off

Job summary

First Community Bank is seeking an experienced Mortgage Servicing Specialist to support interim servicing of residential loans on the secondary market. The role covers loan setup, pay-off processing, account reconciliations, and customer service for mortgage customers.

Responsibilities include balancing general ledger accounts, researching variances, and ensuring compliance. Strong Excel and MS Office skills, and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma required; higher degree preferred.
• Minimum 2 years mortgage servicing or related financial ops experience.
• Experience with mortgage servicing systems and loan origination systems preferred.
• Strong knowledge of mortgage servicing practices and collections.

Responsibilities

• Board mortgage loans to the servicing system accurately and timely upon receipt of completed loan closing packages.
• Verify the accurate transfer of loan fees, terms, and related data from the loan origination system to the servicing system and general ledger.
• Monitor and track receipt of initial mortgage payments for loans serviced by the Bank.
• Process loan payoffs in the servicing system upon receipt and reconciliation of investor purchase advices.
• Perform daily monitoring, balancing, and reconciliation of designated general ledger accounts and DDA.
• Research and resolve account variances within established timelines and compliance standards.
• Provide exceptional customer service and support to secondary market and portfolio mortgage customers.
• Conduct collection activities, including contacting customers with delinquent mortgage payments.
• Develop, document, and maintain department procedures to ensure compliance and efficiency.
• Cross-train with team members and provide backup support to ensure business continuity.

Skills

Mortgage servicing

GL balancing

Data entry

Analytical skills

Customer service

Communication

Multitasking

MS Office

Education

High school diploma

Associate/Bachelor preferred

Finance/Accounting degree

Tools

Mortgage servicing systems

Loan origination systems

Excel

Word/Outlook

Job description

This position will be responsible for the interim servicing of the residential loans sold on the secondary market. Responsibilities include performing duties of loan set-up, loan pay-off, account reconciliations, customer service and past-due collections.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Board mortgage loans to the servicing system accurately and timely upon receipt of completed loan closing packages.
• Verify the accurate transfer of loan fees, terms, and related data from the loan origination system to the servicing system and general ledger.
• Monitor and track receipt of initial mortgage payments for loans serviced by the Bank.
• Process loan payoffs in the servicing system upon receipt and reconciliation of investor purchase advices.
• Perform daily monitoring, balancing, and reconciliation of assigned general ledger accounts and designated demand deposit accounts (DDA).
• Research and resolve account variances within established timelines and compliance standards.
• Provide exceptional customer service and support to both secondary market and portfolio mortgage customers.
• Conduct collection activities, including contacting customers with delinquent mortgage payments to discuss repayment options and account status.
• Develop, document, and maintain department procedures to ensure compliance, consistency, and operational efficiency.
• Cross-train with team members and provide backup support to ensure business continuity and coverage of critical functions.

Qualifications

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Minimum of 2 years of experience in mortgage servicing, mortgage operations, loan processing, banking operations, or a related financial services role.
• Experience with mortgage servicing systems and loan origination systems preferred.

Knowledge & Skills

• Working knowledge of mortgage servicing practices, investor loan purchases, payment processing, and collections.
• Understanding of general ledger balancing, account reconciliation, and basic accounting principles.
• Strong attention to detail with a high level of accuracy in data entry, balancing, and transaction processing.
• Excellent analytical and problem-solving skills with the ability to research and resolve discrepancies in a timely manner.
• Strong customer service and interpersonal skills, with the ability to communicate professionally with customers and internal stakeholders.
• Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong written communication skills with the ability to create and maintain procedures and documentation.
• Ability to work independently and collaboratively as part of a team.
• Demonstrated commitment to confidentiality, compliance, and operational risk management.

Other Requirements

• Ability to cross-train on departmental functions and provide backup support as needed.
• Willingness to adapt to changing priorities and operational needs.
• Regular and reliable attendance.

Benefits

First Community Bank offers competitive compensation, insurance and retirement benefits, a generous paid time off plan, and a stable and friendly working environment.

Mail
First Community Bank
Attention: Career Opportunities
P. O. Box 64
Lexington, SC 29071

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