Mortgage Servicing Specialist

Truity Credit Union; Bartlesville (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Truity Credit Union is seeking a Mortgage Servicing Specialist to maintain and support mortgage loans after origination. The role involves working with origination, servicing vendors, and members to deliver an exceptional member experience, while securing the mortgage loan vault and tracking investor/portfolio files.

Responsibilities include processing payoffs, onboarding new files, monitoring documents, and assisting with delinquencies, modifications, and post-closing activities.

Qualifications

• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to organize workload and meet deadlines.
• Ability to work independently or within a team.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process payoffs, lien releases and re-conveyances accurately and timely.
• Onboard new loan files completely, accurately, and timely.
• Monitor and follow-up on missing loan documents from closing to complete file.
• Assist with monitoring and reconciling issues in the Mortgage Servicing Clearing Account and other GLs.
• Evaluate delinquent mortgage accounts to determine appropriate action and document all steps.

Skills

Verbal communication

Written communication

Detail orientation

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Truity Credit Union is seeking a Mortgage Servicing Specialist to maintain and support mortgage loans after origination. The role involves working with origination, servicing vendors, and members to deliver an exceptional member experience, while securing the mortgage loan vault and tracking investor/portfolio files.

Responsibilities include processing payoffs, onboarding new files, monitoring documents, and assisting with delinquencies, modifications, and post-closing activities.