Mortgage Servicing Response Specialist

System One, Inc.; Vienna (VA); Hybride; USD 34 000 - 48 000; Temps partiel

Résumé du poste

System One, Inc. seeks a Mortgage Servicing Specialist in Vienna, VA (Hybrid: onsite 3 days/week). The role requires at least 1 year of mortgage servicing experience and the ability to pass background checks.

You will monitor the RightNow eMessage system, compose member correspondence on servicing matters, and respond to RESPA/CFPB notices within required timeframes. Responsibilities include collaborating with Compliance and other teams, maintaining accuracy and a concise, well-written

Qualifications

• Mortgage servicing experience is required.
• Strong written and verbal communication skills.
• Familiarity with RESPA/CFPB guidelines helpful.

Responsabilités

• Monitor RightNow eMessage system with 24-hour turnaround.
• Compose correspondence to member inquiries on mortgage servicing.
• Research and respond to Qualified Written Requests and RESPA/CFPB notices.
• Collaborate with Compliance and related teams as needed.
• Ensure accuracy and adherence to company style and deadlines.
• Coordinate escalated concerns from regulators or attorneys.
• Manage CQAR database for letters used by Mortgage Servicing.
• Coordinate with Corporate Correspondence and Mortgage Servicing Support.

Connaissances

Mortgage servicing

Customer correspondence

Regulatory compliance

Data entry

Outils

RightNow eMessage

CQAR database

Description du poste

Title: Mortgage Servicing Specialist

Location: Vienna, VA (Hybrid, onsite 3 days a week)

Pay Rate: Open W2 options

Position Type: Contract

We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.

Description:

• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
• Formulate and present proposed resolution and response to management
• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support

Ref: #851-Rockville-S1