Mortgage Servicing & Operations Specialist

BTG Pactual; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

BTG Pactual is seeking a Credit Operations Analyst to service and administer mortgage loan portfolios in a fast-paced U.S. setting. The role requires 3–5 years of mortgage loan servicing experience and a strong grasp of servicing systems, escrows, and regulatory guidelines.

You will maintain records, support audits, and drive process improvements while collaborating with internal teams and vendors. The ideal candidate will be fluent in English, possess solid analytical and communication skills,

Qualifications

• 3–5 years of experience in mortgage loan servicing or related field.
• Strong knowledge of loan servicing systems, escrows and year-end statements.
• Familiarity with RESPA, TILA, and CFPB guidelines.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks and priorities with attention to detail.

Responsibilities

• Manage day-to-day servicing activities for mortgage loan portfolios.
• Perform payment processing, escrow analysis, and tax and insurance tracking.
• Handle customer inquiries related to loan servicing, payment status, and escrow accounts.
• Analyze and resolve loan servicing issues, including delinquencies, defaults, and modifications.
• Prepare and review loan payoff statements and ensure accurate payoff processing.
• Monitor and ensure compliance with federal, state, and investor guidelines.
• Assist in the preparation and delivery of periodic loan servicing reports.
• Collaborate with internal teams and external vendors to resolve servicing discrepancies.
• Support audit and quality control processes related to loan servicing.
• Maintain accurate records and documentation for all servicing activities.
• Board closed mortgage loans onto the Bank’s core system, FIS Horizon XE.
• Identify and implement process improvements, automation opportunities, and system enhancements to increase operational efficiency and scalability.

Skills

Mortgage loan servicing

Regulatory knowledge

Analytical

Communication

Multitasking

Detail-oriented

MS Office

Tools

Horizon XE

Encompass

Job description

BTG Pactual is seeking a Credit Operations Analyst to service and administer mortgage loan portfolios in a fast-paced U.S. setting. The role requires 3–5 years of mortgage loan servicing experience and a strong grasp of servicing systems, escrows, and regulatory guidelines.

You will maintain records, support audits, and drive process improvements while collaborating with internal teams and vendors. The ideal candidate will be fluent in English, possess solid analytical and communication skills,