Mortgage Servicing Onboarding Lead

FocusOne; Houston (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

FocusOne Mortgage is seeking a full-time Servicing Implementation Manager at our Northwest Houston, TX headquarters in an on-site/hybrid capacity. You will lead the onboarding of credit union partners, migrating their loan portfolios onto our MSP servicing platform while coordinating between credit unions, our servicing team, and external vendors.

Responsibilities include managing timelines, data mappings, SSO configurations, and go-live testing to ensure a smooth transition.

Qualifications

• 4+ years in mortgage servicing, servicing operations, or financial-services implementation/onboarding, with direct exposure to a servicing platform.
• Demonstrated project management ability: planning, timeline ownership, risk tracking, and delivering to hard deadlines.
• Experience coordinating with external vendors — core systems, digital/home banking providers, and/or print/statement vendors.
• Strong communication skills: able to explain technical concepts to non-technical stakeholders and translate needs into requirements.

Responsibilities

• Own the full implementation lifecycle for each credit union conversion onto MSP — from kickoff through data conversion, testing, go-live, and post-conversion stabilization.
• Build and maintain implementation project plans, timelines, milestones, and go/no-go criteria; run status calls with the credit union and internal stakeholders.
• Coordinate conversion trials, track issues to resolution, surface risks early, and manage vendor deliverables against the plan.
• Serve as primary point of contact for credit union partners, explaining MSP data mappings and SSO configurations.
• Capture repeatable steps into playbooks to accelerate future conversions.

Skills

Mortgage servicing

Project management

Vendor coordination

Technical liaison

Communication

Tools

MSP platform

Job description

FocusOne Mortgage is seeking a full-time Servicing Implementation Manager at our Northwest Houston, TX headquarters in an on-site/hybrid capacity. You will lead the onboarding of credit union partners, migrating their loan portfolios onto our MSP servicing platform while coordinating between credit unions, our servicing team, and external vendors.

Responsibilities include managing timelines, data mappings, SSO configurations, and go-live testing to ensure a smooth transition.