Remote Mortgage Onboarding & Success Manager

Lenders One Mortgage Cooperative; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive base salaries

401k with company matching

Comprehensive health insurance

10 paid holidays

19 paid time off days

Job summary

Lenders One Mortgage Cooperative is looking for an Onboarding Manager / Customer Success Manager to support clients throughout their onboarding process. This full-time, remote role will manage implementation timelines, ensure technical support, and maintain strong relationships with clients.

The position requires excellent communication skills and a focus on customer success within a collaborative virtual environment. The company offers competitive salaries ranging from $60,000 to $70,000 plus benefits such as medical insurance and paid time off.

Qualifications

• Experience in Customer Success role, preferably in credit reporting or mortgage processes.
• Ability to manage onboarding, implementation, or customer workflows.
• Excellent written and verbal communication skills.

Responsibilities

• Guide new clients through the onboarding process.
• Manage implementation timelines and technology access.
• Gather feedback to improve the onboarding journey.

Skills

Customer focused mindset

Relationship Building

Communication skills

Organizational skills

Project management

Tools

Meridianlink Credit Link

Job description

Lenders One Mortgage Cooperative is looking for an Onboarding Manager / Customer Success Manager to support clients throughout their onboarding process. This full-time, remote role will manage implementation timelines, ensure technical support, and maintain strong relationships with clients.

The position requires excellent communication skills and a focus on customer success within a collaborative virtual environment. The company offers competitive salaries ranging from $60,000 to $70,000 plus benefits such as medical insurance and paid time off.