Mortgage Servicing & Escalations Specialist

Russell Tobin; Dallas (TX); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)- retirement savings

Employee discounts

Job summary

A prominent staffing agency is seeking a Servicing Oversight Specialist in Dallas, Texas. This role involves managing client inquiries and escalations related to mortgage servicing, with a focus on ensuring compliance and timely resolution. The ideal candidate has 3-5 years of mortgage servicing experience and excels in a fast-paced environment. Responsibilities include monitoring inquiries, conducting mortgage loan reviews, and providing analytical insights. The role offers competitive pay and comprehensive benefits.

Qualifications

• 3-5 years of experience in client services and mortgage servicing, including loan onboarding, loan administration, and default management.
• Strong working knowledge of mortgage servicing operations, including escrow, insurance, taxes, and payment processing.
• Ability to manage deadlines and maintain accuracy in a high-volume environment.

Responsibilities

• Manage and resolve client inquiries within defined SLAs.
• Conduct detailed reviews of mortgage loans focusing on delinquency.
• Develop and analyze dashboards tracking inquiry volume and SLA performance.

Skills

Mortgage servicing experience

Client services

Strong written and verbal communication

Tools

MSP / Director

Job description

A prominent staffing agency is seeking a Servicing Oversight Specialist in Dallas, Texas. This role involves managing client inquiries and escalations related to mortgage servicing, with a focus on ensuring compliance and timely resolution. The ideal candidate has 3-5 years of mortgage servicing experience and excels in a fast-paced environment. Responsibilities include monitoring inquiries, conducting mortgage loan reviews, and providing analytical insights. The role offers competitive pay and comprehensive benefits.