Mortgage Servicing Default Analyst

Cornerstone Capital Bank; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks an experienced Default Analyst in Houston, TX. You will ensure adherence to work rules, goals, and timelines to improve tier rankings and end-of-month reporting accuracy.

You'll collaborate with default departments to code loans from a call perspective to events, establish a culture of teamwork, accountability, and customer service excellence.

Qualifications

• Minimum 5+ years in mortgage servicing.
• Experience with default reporting processes.
• BKFS Desktop Experience preferred.
• Proficient in Windows, Word, Excel, and Outlook.
• Strong leadership and collaboration skills.
• Ability to manage time-sensitive deadlines.

Responsibilities

• Ensure reporting milestones are accurate per compliance and guidelines.
• Establish/enhance default reporting procedures across teams.
• Validate monthly reporting before transmissions.
• Collaborate with stakeholders to improve default reporting.
• Oversee internal audits and loan reviews related to defaults.
• Recommend process improvements to reduce risk.
• Follow department policies and adhere to procedures.
• Prioritize work to meet deadlines, externally and internally.

Skills

Leadership

Analytical skills

Time management

Interpersonal skills

Accountability

Communication skills

Education

High School Diploma

Tools

BKFS Desktop

MS Word

MS Excel

MS Outlook

Job description

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking an experienced Default Analyst to join our team in Englewood, CO! This individual will be responsible for ensuring adherence to established work rules, goals & objectives to improve Tier rankings and streamlining end of month reporting. Default Analyst will also work closely with all default departments to ensure proper coding of the loans from a call perspective to events being updated timely and accurately. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

• Location: Houston, TX
• Compensation: $50-60k

Key Responsibilities:

• Ensure collection and loss mitigation milestones/timelines are reported correctly in accordance with statutory compliance, regulatory compliance, and company guidelines.
• Provide guidance to the team by establishing and/or enhancing default reporting procedures in compliance with all state, federal, Investor, Insurer, Agency, and Company guidelines.
• Achieve department goals by validating all default reporting by month end prior to end of month transmissions.
• Collaborate with key stakeholders across the organization to drive quality improvement in Default Reporting.
• Assist and/or oversee default related projects, such as internal audits responses and default related loan reviews.
• Provide recommendations to management on default reporting process improvement opportunities within the department and outside, where applicable, to minimize risk exposure.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.

What you'll need to be successful:

• High School Diploma, GED or equivalent experience
• Minimum 5+ Years Mortgage Servicing Experience Preferred
• Significant knowledge and understanding of default reporting process from beginning to end.
• BKFS and BKFS Desktop Solution Experience Preferred
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Experience in First Line of Defense control implementation
• Leadership and proficient knowledge of federal regulations, state laws, ad GSE/government requirements
• Solid analytical skills with the ability to exercise prudent judgment to prioritize a complex workload with time sensitive deadlines
• Exceptional organization and time management a must
• Results oriented and ability to adapt and be comfortable with change based on the business needs
• Exceptional interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally
• Must display Personal Accountability

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.