Mortgage Servicing Compliance Program Lead

Cornerstone Capital Bank; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Long-term Disability

Short-term Disability

FSA & HSA

401K

Paid Parental Leave

Bonus potential

Job summary

Cornerstone Capital Bancorp, Inc. HQ in Houston, Texas, seeks a Mortgage Servicing Compliance Program Manager to lead a comprehensive compliance management program aligned with federal and state mortgage servicing laws and investor requirements.

This role oversees CMS, regulatory change, complaint handling, monitoring, and corrective action plans across mortgage servicing operations, including affiliates CIA and MetriQ.

Qualifications

• Strong knowledge of federal and state mortgage laws and regulations.
• Experience ensuring compliance with RESPA, TILA, FDCPA, FCRA, UDAAP and related consumer protection rules.
• Ability to monitor, test, and improve compliance controls across mortgage servicing operations.
• Experience supporting regulatory examinations, internal audits, and compliance reviews.

Responsibilities

• Manage and enhance the Mortgage Servicing Compliance Management System (CMS).
• Develop and implement policies, procedures, and other compliance program elements for Cornerstone Capital Bank, SSB and affiliates.
• Track changes to LRRs and guidance to identify necessary disclosures and policy updates.
• Review disclosures, policies, and procedures for accuracy and completeness.
• Collaborate with ERM and line of business to implement timely compliance changes.
• Ensure completion of risk governance and remediation activities across the program.
• Conduct periodic compliance risk assessments to identify and mitigate risks.
• Support regulatory examinations, audits, and reviews.
• Monitor emerging regulatory requirements and industry trends.
• Analyze consumer complaints and servicing issues to identify trends and risks.
• Lead additional compliance-related projects as needed.

Skills

Mortgage compliance knowledge

Regulatory change management

Risk assessment

Communication skills

MS Office proficiency

Analytical reasoning

Attention to detail

Time management

Stakeholder management

Regulatory liaison

Education

Bachelor's degree or equivalent experience

Job description

Cornerstone Capital Bancorp, Inc. HQ in Houston, Texas, seeks a Mortgage Servicing Compliance Program Manager to lead a comprehensive compliance management program aligned with federal and state mortgage servicing laws and investor requirements.

This role oversees CMS, regulatory change, complaint handling, monitoring, and corrective action plans across mortgage servicing operations, including affiliates CIA and MetriQ.