Mortgage Servicing Compliance Program Manager

Socket.dev; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Death

Long-Term Disability

Short-Term Disability

FSA

HSA

401K

Basic Life

Voluntary Life

Paid Parental Leave benefits

Job summary

Cornerstone Capital Bancorp, Inc. is seeking a Mortgage Servicing Compliance Program Manager to develop and maintain a comprehensive compliance program ensuring adherence to mortgage servicing laws and investor requirements.

The role oversees controls, regulatory change management, complaints, monitoring, and corrective actions across servicing operations.

Qualifications

• Minimum 5 years of mortgage compliance experience.
• Strong knowledge of federal and state mortgage laws and regulations.
• Excellent verbal and written communication with regulators and partners.
• Experience supporting regulatory examinations and audits.

Responsibilities

• Develop and maintain a comprehensive mortgage servicing compliance program.
• Oversee regulatory change management, complaint handling, and testing activities.
• Collaborate with Servicing, Legal, Risk, Audit and business leaders.
• Monitor LRRs and guidance to implement new disclosures and procedures.
• Support regulatory examinations and internal audits.

Skills

Mortgage compliance knowledge

Regulatory research

Communication skills

Regulatory trend monitoring

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide. The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Mortgage Servicing Compliance Program Manager is responsible for developing, implementing, and maintaining a comprehensive compliance management program that ensures adherence to applicable federal and state mortgage servicing laws, regulations, investor requirements, and company policies. This role provides oversight of compliance controls, regulatory change management, complaint and issue management, monitoring and testing activities, and corrective action plans across mortgage servicing operations. In addition, the role will provide compliance oversight and support for Cornerstone Capital Bank, SSB affiliates Cornerstone Insurance Agency (“CIA”) and MetriQ Valuation (“MetriQ”).

The Mortgage Servicing Compliance Program Manager partners closely with Servicing, Legal, Risk, Quality Assurance, Audit, and business leaders to identify compliance risks, evaluate operational impacts, and implement sustainable controls. This position is responsible for supporting regulatory examinations, internal audits, and compliance reviews while providing guidance and subject matter expertise on mortgage servicing regulatory requirements, including RESPA, TILA, FDCPA, FCRA, UDAAP, loss mitigation, and customer complaint management.

What you’ll do:

• Manage and enhance the Mortgage Servicing Compliance Management System (CMS).
• Support the development and implementation of policies, procedures, and other compliance program elements for Cornerstone Capital Bank, SSB and its operating divisions and Affiliates.
• Assist in tracking changes and updates to laws, rules, and regulations (“LRRs”), regulatory agency policy statements, and guidance to identify when new or revised disclosures, policies or procedures are needed.
• Periodically review current disclosures, policies, and procedures to ensure accuracy and completeness.
• Work with ERM partners and the line of business to ensure compliance changes are implemented timely.
• Ensure completion of risk governance and compliance program activities, as assigned, to include remediation and progression through the issue management lifecycle.
• Conduct periodic compliance risk assessments across mortgage servicing functions to identify, evaluate, and monitor regulatory compliance risks; assess the effectiveness of existing controls; recommend risk mitigation strategies; and partner with business stakeholders to address control gaps and emerging risks.
• Support regulatory examinations, audits, and compliance reviews.
• Monitor emerging regulatory requirements and industry trends.
• Analyze consumer complaints and servicing issues to identify trends and potential compliance risks.
• Work on other assigned compliance-related projects, as needed.

What you’ll need to be successful:

• Strong knowledge of federal and state laws applicable to mortgage;
• Ability to multi-task and meet deadlines;
• Familiarity with the regulatory landscape, including trends with enforcement actions taken, and remediating regulatory findings;
• Excellent communication (verbal and written) and organizational skills; working directly with regulators and senior management;
• Strong research and computer skills, proficiency with Microsoft Office;
• Strong analytical reasoning, problem-solving, and critical thinking skills;
• Ability to pay significant attention to detail, multi-task, and meet deadlines.
• This position requires a minimum of 5 years of experience in mortgage compliance.
• Bachelors or equivalent experience preferred

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, as well as the opportunity for a performance based bonus based on position and department.

• Medical
• Dental
• Vision
• Accidental Death
• Long-Term Disability
• Short-Term Disability
• FSA
• HSA
• 401K
• Basic Life
• Voluntary Life
• Paid Parental Leave benefits