Mortgage QC Lead – Audit Operations

Intercontinental Exchange (ICE); Provo (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. in Provo, UT seeks a QC Manager to lead the credit auditing team, ensuring accurate, on-time audit services in line with client SLAs and company standards.

You will coach staff, respond promptly to inquiries, and partner with senior leadership to meet KPIs and drive process improvements. The role involves planning daily/weekly work, conducting monthly staff meetings, and overseeing timekeeping, training, and overtime management to sustain efficient operations and

Qualifications

• 4 Year Business Administration Degree or Equivalent.
• 4 Years Proven Managerial Experience.
• 15 Years Residential Mortgage Experience.
• Proven Working Experience with Current Front-Line Underwriting to FNMA, Freddie Mac, VA, FHA and USDA guidelines.
• Proven Working Knowledge of Mortgage Loan Fraud Detection and Prevention Policies and Procedures.
• Proven Personnel Training Skills.
• Proven Personnel and Business Administration Skills (4 years).
• Proven Personal Leadership and Motivational skills.
• Experience with employee management, customer service, time management and problem solving.
• Proficiency with Microsoft Office applications, specifically Word & Excel & other PC applications.

Responsibilities

• Respond to client communications within one hour during business hours and provide feedback.
• Ensure client deadlines and standard turn times are met daily.
• Follow up on audit groups to meet client SLAs.
• Manage credit auditing staff and enforce policies.
• Review and respond to Vendor Reviews from clients ensuring SLAs are met.
• Plan, coordinate, monitor and adjust daily/weekly work assignments.
• Conduct monthly credit auditing staff meetings.
• Train new team members and set goal milestones.
• Provide leadership to auditing staff to meet goals.
• Recommend workflow enhancements to VP Operations.
• Provide feedback and manage corrective actions with staff.
• Call for mandatory overtime as needed and oversee overtime management.
• Maintain accurate ADP records and timecards.
• Audit files as part of the Ops team.
• Assist Divisional President with billing processes and outsourced files.
• Email daily recap to management.
• Work with VP Operations to meet KPIs.
• Manage team leads to ensure timely and accurate tasks.
• Promote a positive work environment.
• Perform other duties as required.

Skills

Team leadership

Client service

Quality control

Process improvement

Time management

Microsoft Office

Education

4 Year Business Administration Degree

Tools

ADP

Microsoft Word

Microsoft Excel

Job description

Intercontinental Exchange, Inc. in Provo, UT seeks a QC Manager to lead the credit auditing team, ensuring accurate, on-time audit services in line with client SLAs and company standards.

You will coach staff, respond promptly to inquiries, and partner with senior leadership to meet KPIs and drive process improvements. The role involves planning daily/weekly work, conducting monthly staff meetings, and overseeing timekeeping, training, and overtime management to sustain efficient operations and