Mortgage Credit Audit Manager & Team Leader

ICE; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a QC Manager to lead the credit auditing team and ensure on‑time, accurate audit services aligned with client SLAs and company standards.

The role involves coaching staff, managing daily workflows, addressing client and vendor inquiries, and partnering with senior operations leadership to reach KPIs and drive continuous improvement. The ideal candidate will have strong managerial experience in mortgage auditing, a solid understanding of underwriting

Qualifications

• 4 Year Business Administration Degree or Equivalent.
• 4 Years managerial experience.
• 15 Years Residential Mortgage Experience
• Proven Working Experience with Current Front-Line Underwriting to FNMA, Freddie Mac, VA, FHA and USDA guidelines
• Proven Working Knowledge of Mortgage Loan Fraud Detection and Prevention Policies and Procedures
• Proven Personnel Training Skills
• Proven Personnel and Business Administration Skills (4 years)
• Proven Personal Leadership and Motivational skills
• Experience with employee management, customer service, time management and problem solving
• Proficiency with Microsoft Office applications, specifically Word & Excel & other PC applications

Responsibilities

• Respond to client communications or inquiries within one hour of receipt from client during standard business hours.
• Provide timely feedback on items to be researched further for client.
• Work to ensure all Client deadlines and company standard turn times are met on a daily basis.
• Follow-up on audit groups to ensure timely completion within client audit SLAs.
• Manage credit auditing staff; enforce company policies and procedures.
• Review and respond to Vendor Reviews from clients ensuring applicable SLAs are met.
• Plan, coordinate, monitor and adjust daily/weekly work assignments; ensure all work in credit division is completed accurately and timely.
• Inform staff of assigned work and work assignment changes as applicable.
• Conduct monthly credit auditing staff meetings.
• Responsible for new members of team to ensure they are properly trained, receive a goal plan and work to ensure milestones are met with quality.
• Provide leadership to the auditing staff to assist them in meeting their goals.
• Provide recommendations for workflow enhancements to Vice President of Operations.
• Provide auditing staff members with feedback, work with them on corrective actions, ensure staff members make changes within an acceptable timeframe based on feedback given.
• Oversee management of all overtime worked and/or needed.
• Maintain accurate records in ADP and calendar for all auditing staff.
• Ensure timecards for staff and ADP are updated.
• As part of the Ops team, audit files when necessary.
• Assist Divisional President with billing process and billing outsource files in manager review status.
• E-mail daily recap to management daily.
• Work with Vice President of Operations to ensure Key Performance Measures are met.
• Manage team lead to ensure all team lead’s tasks are being performed timely and accurately.
• Promote a positive work environment.
• Perform other duties as required or assigned.

Skills

Leadership

People management

Time management

Problem solving

Customer service

Training skills

Staff development

Education

4 Year Business Administration Degree or Equivalent

Tools

Microsoft Office

Job description

Intercontinental Exchange, Inc. is seeking a QC Manager to lead the credit auditing team and ensure on‑time, accurate audit services aligned with client SLAs and company standards.

The role involves coaching staff, managing daily workflows, addressing client and vendor inquiries, and partnering with senior operations leadership to reach KPIs and drive continuous improvement. The ideal candidate will have strong managerial experience in mortgage auditing, a solid understanding of underwriting