Credit Audit Operations Manager

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a QC Manager to lead the credit auditing team, ensuring audit services meet client SLAs and company standards.

The role involves team coaching, staff development, and process improvements in collaboration with senior operations leadership. The ideal candidate has extensive mortgage underwriting knowledge, strong leadership, and a track record of managing workflows, training staff, and meeting deadlines.

Qualifications

• 4 Year Business Administration Degree or Equivalent.
• 4 Years Proven Managerial Experience.
• 15 Years Residential Mortgage Experience.
• Proven Working Experience with Current Front-Line Underwriting to FNMA, Freddie Mac, VA, FHA and USDA guidelines.
• Proven Working Knowledge of Mortgage Loan Fraud Detection and Prevention Policies and Procedures.
• Proven Personnel Training Skills.
• Proven Personnel and Business Administration Skills (4 years).
• Proven Personal Leadership and Motivational skills.

Responsibilities

• Respond to client communications or inquiries within one hour of receipt from client during standard business hours.
• Work to ensure all Client deadlines and company standard turn times are met on a daily basis.
• Follow-up on audit groups to ensure timely completion within client audit SLAs.
• Manage credit auditing staff; enforce company policies and procedures.
• Review and respond to Vendor Reviews from clients ensuring applicable SLAs are met.
• Plan, coordinate, monitor and adjust daily/weekly work assignments; ensure all work in credit division is completed accurately and timely.
• Inform staff of assigned work and work assignment changes as applicable.
• Conduct monthly credit auditing staff meetings.
• Responsible for new members of team to ensure they are properly trained, receive a goal plan and work to ensure milestones are met with quality.
• Provide leadership to the auditing staff to assist them in meeting their goals.
• Provide recommendations for workflow enhancements to Vice President of Operations.
• Provide auditing staff members with feedback, work with them on corrective actions, ensure staff members make changes within an acceptable timeframe based on feedback given.
• Based on Client needs, call mandatory overtime (as approved by Vice President of Operations and Divisional President) as needed for auditing staff.

Skills

Leadership

Time management

Problem solving

Staff coaching

Communication

Education

Bachelor's degree in Business Administration

Tools

MS Word

MS Excel

Job description

Intercontinental Exchange, Inc. is seeking a QC Manager to lead the credit auditing team, ensuring audit services meet client SLAs and company standards.

The role involves team coaching, staff development, and process improvements in collaboration with senior operations leadership. The ideal candidate has extensive mortgage underwriting knowledge, strong leadership, and a track record of managing workflows, training staff, and meeting deadlines.