Mortgage Processing Team Lead

ICCU; Chubbuck (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

ICCU in Idaho seeks a senior leader to guide a Mortgage Loan Processing team across fulfillment, closing, funding, and related functions. The role emphasizes coaching, mentoring, regulatory compliance, and SLA attainment to support efficient loan processing.

You will drive performance reviews, workload planning, and cross-team collaboration while fostering a compliant and quality-focused environment. This position requires strong leadership and data-driven decision making.

Qualifications

• Bachelor’s Degree preferred; prior lending and leadership experience preferred.
• Excellent data processing and computer skills with attention to detail.
• Ability to work under pressure and stay organized.
• Excellent communication and people skills.

Responsibilities

• Oversee daily priorities and workflows to meet SLAs.
• Conduct regular one-on-one meetings focused on performance and development.
• Reassign workloads and provide coverage during team absences.
• Hire, train, and onboard new Mortgage Loan Processors.
• Manage weekly timesheets and time-off requests.
• Develop and implement Strength Development Plans; conduct performance reviews.
• Prepare monthly reports on team productivity and efficiency.
• Participate in departmental projects, tickets, and testing initiatives.
• Ensure high standards of service and file quality within the team.
• Identify opportunities for process improvement and automation while maintaining compliance and quality.

Skills

Coaching

Leadership

Communication skills

Data processing

Attention to detail

Time management

Education

Bachelor's degree

Job description

ICCU in Idaho seeks a senior leader to guide a Mortgage Loan Processing team across fulfillment, closing, funding, and related functions. The role emphasizes coaching, mentoring, regulatory compliance, and SLA attainment to support efficient loan processing.

You will drive performance reviews, workload planning, and cross-team collaboration while fostering a compliant and quality-focused environment. This position requires strong leadership and data-driven decision making.