Mortgage Market Sales Manager- Tucson

ICCU; Tucson (AZ); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

ICCU in Tucson, AZ seeks a Mortgage Team Lead to supervise and coach the mortgage loan officers and branch staff. You will guide the application process, support underwriting and processors, and promote ICCU within local real estate associations to drive growth.

The role emphasizes meeting monthly and annual sales goals, developing agent networks, and maintaining high service levels for members. A strong leadership presence is required.

Formación

• Bachelor’s degree preferred; 3 years’ experience required.
• Excellent math, computer and typing skills; strong interpersonal abilities.
• Maintains confidentiality of Credit Union and member records.

Responsabilidades

• Supervise Daily Mortgage Loan Officers.
• Provide Training and Development for loan officers and branch staff.
• Oversee the application channel process.

Conocimientos

Leadership

Coaching

Team management

Customer service

Communication

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Responsible for managing the sales and application process. This position is accountable for providing leadership and coaching to Mortgage and Branch origination staff in a local market. This position is responsible for meeting monthly and annual sales goals.

Duties and Responsibilities:

• Daily supervision of Mortgage Loan Officers
• Training and Development of Loan Officers and branch staff
• Supervision of the application channel process
• Participate in and be an ambassador for ICCU and Mortgage Loan Officers at local Real Estate Associations and other community associations
• Ensure that the local ICCU mortgage team is involved in relevant sponsorships and events to maximize exposure and marketing efforts
• Assist Mortgage Loan Officers in creating and maintaining a productive Real Estate Agent network and referral base
• Provide support to Mortgage Loan Underwriters and Processors
• Manage service experience to external members, Net Promoter Score
• Improving team’s service level to internal members
• Resolve member complaints and escalations
• Other duties as assigned

Qualifications:

Bachelor’s degree in relevant field preferred. 3 years’ experience required. Excellent math skills and computer knowledge. Excellent communication and interpersonal skills. Ten key, data entry, and typing experience. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Dedicated to serving our internal team members and holding team accountable for the Credit Union’s service standard. Be able to diagnose and solve complex problems. Professional appearance, and dependable with attendance, quality, and quantity of work performed. Must comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.