Mortgage Loss Mitigation Specialist

Suna Solutions; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Suna Solutions is seeking a Loss Mitigation Underwriter in California to evaluate and underwrite loss mitigation applications for delinquent mortgage accounts. You will analyze borrower finances, determine appropriate solutions, and ensure compliance with investor guidelines and regulatory standards.

The role emphasizes strong analytical skills, risk assessment, and decision-making using investor waterfalls to mitigate losses. Collaboration with investors and internal teams is required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2 years of mortgage servicing experience.
• At least 1 year of loss mitigation experience preferred.
• Knowledge of FNMA, FHLMC, FHA, VA, and USDA mortgage processes and guidelines.
• Familiarity with CFPB, FCRA, FDCPA, and regulatory compliance standards.
• Strong analytical and decision-making skills.
• High attention to detail in a fast-paced, metrics-driven environment.

Responsibilities

• Gather and review documentation to create loan workout packages within timelines.
• Evaluate loss mitigation options including forbearance, repayment plans, deferrals, and loan modifications.
• Analyze borrower financial statements to determine resolutions.
• Assess risk using investor guidelines and waterfalls.
• Collaborate with investors to determine borrower retention eligibility.
• Perform compliant file reviews and ensure timely decisions.
• Use investor systems to obtain workout results and track status.
• Coordinate with internal/external stakeholders on loan status updates.
• Maintain a loan-level portfolio and meet deadlines.
• Order appraisals and ensure valuation notices are delivered to homeowners.
• Prepare and verify income/expense calculations and upload documentation.
• Maintain information security and support audits and process improvements.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Multitasking

Education

Bachelor's degree or higher

Tools

Microsoft Office

Blitzdoc

ICE

Job description

Pay Rate: $22–$24/hr

Duration: 6-month contract

Schedule: Monday–Friday, 8:00 AM - 4:30 PM

Position Summary

The Loss Mitigation Underwriter is responsible for evaluating and underwriting loss mitigation applications for delinquent mortgage accounts. This includes analyzing borrower financial information and supporting documentation in accordance with investor guidelines and National Servicing Standards to determine appropriate solutions.

This role requires strong analytical skills, risk assessment, and decision-making using investor waterfalls and guidelines to mitigate potential losses. The underwriter works with various investor systems, coordinates with internal and external stakeholders, and ensures timely, accurate processing of loan workouts while maintaining compliance with regulatory requirements.

Essential Functions

• Gather and review supporting documentation to create complete loan workout packages within required timelines.
• Evaluate loss mitigation options including forbearance, repayment plans, partial claims, deferrals, and loan modifications.
• Analyze borrower financial statements to determine appropriate resolutions.
• Assess risk and make decisions using investor waterfalls and guidelines.
• Collaborate with investors to determine borrower retention eligibility.
• Perform compliant file reviews according to investor and servicing standards.
• Use investor systems to obtain workout results.
• Coordinate with internal departments and external agencies on loan status updates.
• Maintain and manage a loan-level portfolio while meeting deadlines.
• Evaluate borrower income and expenses to determine repayment ability.
• Follow up on outstanding conditions to ensure timely decisions.
• Order appraisals and ensure delivery of valuation notices to homeowners.
• Request title work including date downs, endorsements, and subordination documentation.
• Prepare and verify income/expense calculations.
• Enter and upload documentation into internal systems.
• Ensure adherence to information security policies.
• Support internal and external audits.
• Participate in process improvement initiatives.
• Communicate effectively with management and upscale issues when needed.
• Stay updated on industry regulations and recommend procedural updates.
• Maintain accurate records in internal and investor systems.
• Run waterfall calculations to determine final workout solutions.
• Assist with documentation updates such as procedures and job aids.
• Perform additional duties as assigned.

Qualifications

Education:

• Bachelor’s degree in a related field preferred, or equivalent combination of education and experience

Experience:

• Minimum 2 years of mortgage servicing experience
• At least 1 year of loss mitigation experience preferred

Additional Qualifications:

• Knowledge of FNMA, FHLMC, FHA, VA, and USDA mortgage processes and guidelines
• Familiarity with CFPB, FCRA, FDCPA, and regulatory compliance standards
• Strong analytical and decision-making skills
• Solid understanding of underwriting and loss mitigation processes
• High attention to detail and accuracy
• Ability to work in a fast-paced, metrics-driven environment
• Experience with document systems (e.g., Blitzdoc / ICE preferred)
• Bilingual skills are a plus

Required Skills

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office (Word, Excel) and cloud-based tools
• Ability to manage multiple tasks efficiently in a deadline-driven environment

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 [phone], send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.