Mortgage Assitant

Suna Solutions; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Suna Solutions in California is seeking a Loss Mitigation Underwriter to evaluate and underwrite loss mitigation applications for delinquent mortgages. You will analyze borrower finances, determine solutions, and ensure compliance with investor standards.

The role requires strong analytical skills, knowledge of investor guidelines, and the ability to coordinate with multiple stakeholders to finalize loan workouts in a timely manner.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Minimum 2 years of mortgage servicing experience
• At least 1 year of loss mitigation experience preferred
• Knowledge of FNMA, FHLMC, FHA, VA, and USDA mortgage processes and guidelines
• Familiarity with CFPB, FCRA, FDCPA, and regulatory compliance standards
• Strong analytical and decision-making skills
• Solid understanding of underwriting and loss mitigation processes
• High attention to detail and accuracy
• Ability to work in a fast-paced, metrics-driven environment
• Bilingual skills are a plus

Responsibilities

• Gather and review supporting documentation to create complete loan workout packages within required timelines.
• Evaluate loss mitigation options including forbearance, repayment plans, partial claims, deferrals, and loan modifications.
• Analyze borrower financial statements to determine appropriate resolutions.
• Assess risk and make decisions using investor waterfalls and guidelines.
• Collaborate with investors to determine borrower retention eligibility.
• Perform compliant file reviews according to investor and servicing standards.
• Use investor systems to obtain workout results.
• Coordinate with internal departments and external agencies on loan status updates.
• Maintain and manage a loan-level portfolio while meeting deadlines.
• Evaluate borrower income and expenses to determine repayment ability.
• Follow up on outstanding conditions to ensure timely decisions.
• Order appraisals and ensure delivery of valuation notices to homeowners.
• Request title work including date downs, endorsements, and subordination documentation.
• Prepare and verify income/expense calculations.
• Enter and upload documentation into internal systems.
• Ensure adherence to information security policies.
• Support internal and external audits.
• Participate in process improvement initiatives.
• Communicate effectively with management and elevate issues when needed.
• Stay updated on industry regulations and recommend procedural updates.
• Maintain accurate records in internal and investor systems.
• Run waterfall calculations to determine final workout solutions.
• Assist with documentation updates such as procedures and job aids.
• Perform additional duties as assigned.

Skills

Analytical thinking

Strong communication

Time management

Multitasking

Attention to detail

Education

Bachelor’s degree in related field

Tools

Blitzdoc / ICE

Microsoft Office

Job description

Schedule: Monday–Friday, 8:00 AM - 4:30 PM

Position Summary

The Loss Mitigation Underwriter is responsible for evaluating and underwriting loss mitigation applications for delinquent mortgage accounts. This includes analyzing borrower financial information and supporting documentation in accordance with investor guidelines and National Servicing Standards to determine appropriate solutions.

This role requires strong analytical skills, risk assessment, and decision-making using investor waterfalls and guidelines to mitigate potential losses. The underwriter works with various investor systems, coordinates with internal and external stakeholders, and ensures timely, accurate processing of loan workouts while maintaining compliance with regulatory requirements.

Essential Functions

• Gather and review supporting documentation to create complete loan workout packages within required timelines.
• Evaluate loss mitigation options including forbearance, repayment plans, partial claims, deferrals, and loan modifications.
• Analyze borrower financial statements to determine appropriate resolutions.
• Assess risk and make decisions using investor waterfalls and guidelines.
• Collaborate with investors to determine borrower retention eligibility.
• Perform compliant file reviews according to investor and servicing standards.
• Use investor systems to obtain workout results.
• Coordinate with internal departments and external agencies on loan status updates.
• Maintain and manage a loan-level portfolio while meeting deadlines.
• Evaluate borrower income and expenses to determine repayment ability.
• Follow up on outstanding conditions to ensure timely decisions.
• Order appraisals and ensure delivery of valuation notices to homeowners.
• Request title work including date downs, endorsements, and subordination documentation.
• Prepare and verify income/expense calculations.
• Enter and upload documentation into internal systems.
• Ensure adherence to information security policies.
• Support internal and external audits.
• Participate in process improvement initiatives.
• Communicate effectively with management and elevate issues when needed.
• Stay updated on industry regulations and recommend procedural updates.
• Maintain accurate records in internal and investor systems.
• Run waterfall calculations to determine final workout solutions.
• Assist with documentation updates such as procedures and job aids.
• Perform additional duties as assigned.

Qualifications

Education:

• Bachelor’s degree in a related field preferred, or equivalent combination of education and experience

Experience:

• Minimum 2 years of mortgage servicing experience
• At least 1 year of loss mitigation experience preferred

Additional Qualifications:

• Knowledge of FNMA, FHLMC, FHA, VA, and USDA mortgage processes and guidelines
• Familiarity with CFPB, FCRA, FDCPA, and regulatory compliance standards
• Strong analytical and decision-making skills
• Solid understanding of underwriting and loss mitigation processes
• High attention to detail and accuracy
• Ability to work in a fast-paced, metrics-driven environment
• Experience with document systems (e.g., Blitzdoc / ICE preferred)
• Bilingual skills are a plus

Required Skills

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office (Word, Excel) and cloud-based tools
• Ability to manage multiple tasks efficiently in a deadline-driven environment

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.