Mortgage Loss Mitigation Admin Specialist

Guild-Mortgage-Company-LL; San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Long-term disability

401(k) with employer match

Job summary

Guild Mortgage Company is seeking an on-site Loan Servicing Clerk to support the loss mitigation team. The role focuses on processing trial payments, modifying loans, auditing accounts, and ensuring compliance with investor reporting.

Ideal candidates have strong communication, organization, and proficiency with Microsoft Office. The position offers hourly pay in the $18–$21 range and a comprehensive benefits package.

Qualifications

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

Responsibilities

• Overnight orders and track trial payment plans for all workouts.
• Assist with mailing Loan Modification Agreements.
• Ordering f/c fees and following up until received.
• Assist with permanent Loss Mitigation documentation on I5.
• Mail copy of fully executed Loan Modification agreement to borrower.
• Maintain office supplies inventory and placing orders when needed.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Assist with internal and external audits and compile pre/post-findings to investors, including CFPB.

Skills

Verbal and written communication

Highly organized

Detail-oriented

Fast-paced environment

Tools

Microsoft Office Suite

Job description

Guild Mortgage Company is seeking an on-site Loan Servicing Clerk to support the loss mitigation team. The role focuses on processing trial payments, modifying loans, auditing accounts, and ensuring compliance with investor reporting.

Ideal candidates have strong communication, organization, and proficiency with Microsoft Office. The position offers hourly pay in the $18–$21 range and a comprehensive benefits package.