Loss Mitigation Administrative Specialist

Guild Mortgage; San Diego (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Life insurance

AD&D

LTD

401(k) matching

Job summary

Guild Mortgage Company is seeking a Loss Mitigation Assistant to support the loss mitigation department. This role involves processing loan modification documents, tracking trial payments, and coordinating audit responses while maintaining strict compliance with industry regulations.

You will handle customer communications via phone, email, and mail, assist with reporting to investors, and help the team stay organized in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite and third-party software applications required.

Responsibilities

• Overnight orders and track trial payment plans for all workouts.
• Assist with mailing Loan Modification Agreements.
• Order f/c fees and follow up until received.
• Assist with permanent Loss Mitigation documentation on I5.
• Mail copy of fully executed Loan Modification agreement to borrower.
• Maintain office supplies inventory and placing orders when needed.
• Create loss mitigation folder for analyst/order credit report.
• Coordinate department meetings.
• Interact with consumers via phone, email, or letter with patience and professionalism.
• Ensure high quality and timely response to issues.
• Assist with internal and external audits and investor reporting (CFPB).
• Identify regulatory changes and update internal policies accordingly.
• Prepare and submit mortgage insurance and investor reporting for FNMA, FHLMC, FHA, VA and USDA.
• Review NSF reports and issue appropriate HBR letters for CA, NV & WA.
• Analyze accounts for repayment arrangements and update HBR letters as needed.
• Provide training for new and existing employees.

Skills

Verbal and written communication

Organizational skills

Microsoft Office proficiency

Tools

Mortgage software

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Provide assistance to loss mitigation department as needed.

Compensation

This role is a non - exempt position with a targeted salary range of $18 to $21 hourly.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Perform general clerical duties and office support: photocopying, filing, and faxing.

Essential Functions

• Overnight orders and track trial payment plans for all workouts.
• Assist with mailing Loan Modification Agreements.
• Ordering f/c fees and following up until received.
• Assist with permanent Loss Mitigation documentation on I5.
• Mail copy of fully executed Loan Modification agreement to borrower.
• Maintain office supplies inventory and placing orders when needed.
• Create loss mitigation folder for analyst/order credit report.
• Coordinate department meetings
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Assist with internal and external audit requests.
• Assist loss mitigation intake team with duties as needed.
• Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues
• Assist with internal/external audits and compile pre/post-findings to investors, including CFPB.
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
• Prepare and submit all mortgage insurance and investor reporting for FNMA, FHLMC, FHA, VA and USDA throughout each month.
• On a daily basis, review NSF reports that require individual account analysis; identify and issue any necessary HBR letters for the states of CA, NV & WA and delinquency and state specialty letters as required by state regulators.
• Review the payment exceptions received in-house; perform account analysis to determine any necessary repayment arrangements, possible update of HBR letters or risks of invalidating foreclosure activity.
• Provide training for both new and existing employees.
• Handle notarization processes with expertise.
• Provide posting instructions and review of NSF/Returned checks requiring the reissuance of HBR letters to the Cashiering Department, when necessary.
• Provide reinstatement quotes.
• Post trial plan payments received into investor systems.
• File for FNMA reclass on loans where necessary.
• Administer stop codes preventing outbound collection efforts monthly to ensure accounts are coded in compliance with customer repayment agreements; remove codes as necessary.
• Other duties as assigned

Qualifications

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

Commitment To Company Values.

• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Job Scope

Responsible for understanding the department/area goals and how own job contributes to achievement of these goals.

Complexity

Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager.

Impact

Decisions and actions impact the results of own work team.

Interaction/Supervision

Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally does not have formal responsibility for overseeing others.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#:LOSSM018500