MORTGAGE LOANS PROCESSOR - MORTGAGE PRODUCTION - FIRSTBANK PR

FirstBank Florida; San Juan (PR); Hybrid; USD 36,000 - 52,000; Full time

Job summary

FirstBank PR is seeking a Mortgage Loans Processor in Puerto Rico to organize and review mortgage loan applications, verify documents, and support underwriters. You will maintain customer updates throughout the evaluation process and ensure accuracy in documentation and processing.

Qualified candidates have an associate degree, 3–5 years in mortgage processing, and bilingual Spanish/English communication skills.

Qualifications

• Associate degree is required for this position.
• 3–5 years of related mortgage industry experience are required.
• Must be fully bilingual (Spanish/English).

Responsibilities

• Review and organize mortgage loan application files from Marketing.
• Verify offer information provided by Marketing.
• Ensure required documents are included before sending to underwriting.
• Notify customers with welcome letters and updates on loan status.
• Communicate outcomes and terms to customers; assist with terms renegotiation if needed.
• Conduct credit report analysis and verify payment history.
• Perform employment, income, and banking verifications as required.
• Review appraisals and analyze income statements.

Skills

Customer Focus

Relations Building

Communication

Ownership

Problem Solving

Vision & Values

Collaboration

Education

Associate Degree

Job description

MORTGAGE LOANS PROCESSOR

MORTGAGE PRODUCTION

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

Responsible to organize, analyze and reviewall files formortgage loans applications. Responsible to verify that all required documents are included on customer's file andfulfill with loan requirements in order to supportthe underwriter for evaluation process.Keeps customer informed/updated on loan application status.

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA)applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

What you’ll do

• Review/organize customer loan application file received from Marketing area.
• Verify customer’s offer information given/provided by Marketing area.
• Before deliver case to underwriter for evaluation, ensure that documents required for loan application are included and corresponds to loan type requested.
• On new customer application, responsive for mailing process of welcome notification.
• Keeps updated/informed customers on loan evaluation process.
• Customer credit report analysis/verification/interpretation, including payment history. If needed, additional information is required.
• Performs/executes the following verifications to the concerning institutions: employment verification, income statement, banking balance account (DDA) .
• Income Statement analysis. (income/expenses)
• Appraisals analysis/revision.
• Process Mortgage Ware system data entry.
• Refers case to underwriter for final approval.
• Keeps customer informed on loan application final decision. Inform customers on transaction relevant aspects as offer, monthly payments, leftover or payment, or either re-negotiate terms/conditions of approvals.
• Delivers approved cases to Closing Unit for final loan closing.
• By phone or either mailing, f/up cases where documents are pending for delivery.
• Receives telephone calls from either customer and providers.

What You’ll Need to Succeed

Education

• Associate Degree is required for this position

Knowledge & Experience

• 3 – 5 years of related experience on the mortgage industry is required for this position.

• Must be fully bilingual (Spanish/English)

Competencies

• Customer Focus - Anticipates and provides service excellence to both internal and external customers.
• Building Strong relations - Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services.
• Communication - Delivers clear, effective communication and takes responsibility for understanding others.
• Business Acumen - Understands how the organization works, including, current and future policies, practices and trends.
• Problem Analysis & Solution - Identifies problems and conducts appropriate analyses involving others to searches for best solutions.
• Ownership - Takes initiative and assumes personal accountability for goals, outcomes and deadlines.
• Vision & Values - The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.
• Collaboration & Teamwork - Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified.The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER