Mortgage Loan Systems QA & Business Analyst

City National Bank; Charlotte (NC); On-site; USD 46,914,000 - 46,915,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Tuition reimbursement

Time off

Fertility benefits

Career mobility support

Colleague networks

Job summary

City National Bank is seeking a Business Systems Analyst II to serve as the business expert for residential lending systems, designing, testing, and implementing enhancements, and coordinating with the line of business for project delivery.

The role requires strong analytical skills, regulatory knowledge, and experience in loan origination systems, UAT, and documentation. Collaborative, detail-oriented, and able to work across departments to ensure compliance and successful production support.

Qualifications

• Minimum 4 years experience as business analyst or operations analyst specifically supporting loan origination systems.
• Minimum 4 years experience hands-on system design, testing, and production support including writing business requirements and conducting user acceptance testing.
• Minimum 4 years experience working in the financial industry required with focus on consumer and mortgage lending.

Responsibilities

• Determine business line system needs and consults with business line regarding problems with current business applications or systems, enhancements, or new functionality.
• Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
• Gather information and write business/system requirements, build workflows, develop and code documents and supports the US Mortgage Banking division for trouble shooting
• Conduct all user and quality assurance testing on systems and conduct maintenance testing. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.
• Collaborate with external departments, including but not limited to Credit Administration, BATS, Legal, and Product Management, to create and implement documents, products and services as they relate to the system application.
• Provide system application support to end
• Prepare documentation on system enhancements and communicate key system changes to the training department.
• Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

Skills

Loan origination systems experience

Requirements gathering

UAT testing

Regulatory compliance

Education

College degree preferred

Tools

MS Word

Excel

PowerPoint

Visio

Job description

City National Bank is seeking a Business Systems Analyst II to serve as the business expert for residential lending systems, designing, testing, and implementing enhancements, and coordinating with the line of business for project delivery.

The role requires strong analytical skills, regulatory knowledge, and experience in loan origination systems, UAT, and documentation. Collaborative, detail-oriented, and able to work across departments to ensure compliance and successful production support.