Mortgage Loan Specialist & Processing Support

Work From Home; Naperville (IL); On-site; USD 44,000 - 52,000; Full time

Job summary

GreenState Credit Union is seeking an organized Mortgage Loan Support Specialist to assist the Mortgage Loan Officer and Processing team in all origination steps. This role requires attention to detail, strong communication with members and real estate professionals, and the ability to manage multiple files while meeting regulatory deadlines and internal standards.

You will interview applicants, gather necessary information, order appraisals and credit reports, prepare disclosures, collaborate

Qualifications

• High school diploma or equivalent (i.e.: GED) with a minimum of three years previous related work experience.
• Knowledge of mortgage lending procedures, forms, secondary market guidelines and regulations.
• Knowledge and procedures of Real Estate purchasing and refinancing.
• Ability to prioritize assignments and organize work efficiently, to manage large volumes of details.
• Interpersonal skills to represent the credit union in a positive way during member contact.
• Accuracy and attention to detail.
• Ability to operate related computer applications.
• Ability to collaborate with realtors and other referral sources on initial and follow up conversations regarding the initial application and general mortgage questions.
• Ability to deal tactfully and efficiently with members and co-workers on a professional level.
• Must be bondable.
• Must be registered pursuant to requirements of the S.A.F.E. Act.

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Conducts mortgage loan application interviews assisting applicants in the completion of application.
• Gathers all required applicant information to complete a full loan application.
• Assists loan processing with files when needed.
• Fields and returns phone calls and emails for Mortgage Loan Officers.
• Follows up with referrals, schedules the initial appointment and answers any questions the member may have regarding their loan as well as group sales calls.
• Orders appraisal and credit report to support the loan application and ensure complete documentation of the loan file.
• Organizes file in appropriate order as indicated by the checklist and submits full application to processing team.
• Works with Underwriters in meeting their guidelines and obtaining loan approval.
• Ensures all necessary documentation and regulatory compliance items are in loan files.
• Promotes GreenState mortgage products and GreenState with their contacts in the community.
• Works with mortgage processing department when necessary to ensure final documentation is received by the investors in a timely manner.
• Works file post conditional approval to communicate with member and collect remaining documents to satisfy conditions.
• Regularly communicates with members and agents to provide status updates.
• Organizes weekly follow up on loans in process to increase conversion percentage.
• Prepares web applications for Mortgage Loan Officer to review and schedules the member’s initial appointment with the Mortgage Loan Officer.
• Serves as back up to Mortgage Loan Officer when they are out of the office either during expected or unexpected absences.
• Assists in any necessary training and development needed within the GreenState Mortgage Loan department.
• Adheres to all state, federal and credit union regulations, policies, and guidelines.
• Adheres to company standards and expectations of Work from Home guidelines.

Job description

GreenState Credit Union is seeking an organized Mortgage Loan Support Specialist to assist the Mortgage Loan Officer and Processing team in all origination steps. This role requires attention to detail, strong communication with members and real estate professionals, and the ability to manage multiple files while meeting regulatory deadlines and internal standards.

You will interview applicants, gather necessary information, order appraisals and credit reports, prepare disclosures, collaborate