Mortgage Loan Associate

Mmbba; Naperville (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Work from Home

Job summary

GreenState Credit Union is seeking a Mortgage Loan Associate in Naperville, IL to create, collect, analyze, and advise members on mortgage loan options. You will manage loan applications, gather required information, and coordinate with processing and underwriters to ensure timely, compliant files.

The role involves strong member service, collaboration with realtors and referrals, and flexibility to cover non-traditional hours during peak periods.

Qualifications

• High school diploma or GED with a minimum of three years related work experience.
• Knowledge of mortgage lending procedures, forms, secondary market guidelines and regulations.
• Willingness to work non-traditional hours during peak demand.
• Ability to prioritize assignments and organize work efficiently, to manage large volumes of details.
• Interpersonal skills to represent the credit union positively with members.
• Must be bondable and/S.A.F.E. Act registered.

Responsibilities

• Adheres to the Credit Union's core values and Service Standards.
• Demonstrates a positive member service focus at all times.
• Demonstrates teamwork in interactions with coworkers and in duties.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Conducts mortgage loan application interviews and assists applicants with completion.
• Gathers all required applicant information to complete a full loan application.
• Assists loan processing with files when needed.
• Fields and returns calls and emails for Mortgage Loan Officers.
• Follows up with referrals and schedules appointments.
• Orders appraisal and credit reports to support the loan application.
• Submits full application to processing and works with Underwriters.
• Ensures documentation and regulatory compliance in loan files.
• Promotes GreenState mortgage products within the community.
• Coordinates with processing to ensure timely investor documentation.
• Communicates status updates to members and agents.
• Schedules initial appointments with Mortgage Loan Officer.
• Backs up Mortgage Loan Officer during absences.

Skills

Customer service

Attention to detail

Organization

Communication

Education

High school diploma or GED

Tools

Computer applications

Job description

GreenState Credit Union

Mortgage Loan Associate

US-IL-Naperville

Job ID: 2026-4749
# of Openings: 1
Category: Mortgage Lending
Work From Home

Overview

Creates, collects, analyzes, exercises judgment, and advises members on mortgage loan options. Maintains organization of portfolio and meets necessary and regulatory deadlines. Assists and serves as a backup to the Mortgage Loan Officer & Processing area in all aspects of the mortgage origination process.

GREENSTATE CULTURE:

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Pay range for this hourly position is $29.17 - $34.11/hr with a progressive benefits package.

Responsibilities

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Conducts mortgage loan application interviews assisting applicants in the completion of application.
7. Gathers all required applicant information to complete a full loan application.
8. Assists loan processing with files when needed.
9. Fields and returns phone calls and emails for Mortgage Loan Officers.
10. Follows up with referrals, schedules the initial appointment and answers any questions the member may have regarding their loan as well as group sales calls. Schedules the closing appointment with all necessary parties.
11. Orders appraisal and credit report to support the loan application and ensure complete documentation of the loan file. Sends out Loan Disclosures as needed.
12. Organizes file in appropriate order as indicated by the checklist and submits full application to processing team.
13. Works with Underwriters in meeting their guidelines and obtaining loan approval.
14. Ensures all necessary documentation and regulatory compliance items are in loan files.
15. Promotes GreenState mortgage products and GreenState with their contacts in the community.
16. Works with mortgage processing department when necessary to ensure final documentation is received by the investors in a timely manner.
17. Works file post conditional approval to communicate with member and collect remaining documents to satisfy conditions.
18. Regularly communicates with members and agents to provide status updates.
19. Organizes weekly follow up on loans in process to increase conversion percentage.
20. Prepares web applications for Mortgage Loan Officer to review and schedules the member's initial appointment with the Mortgage Loan Officer.
21. Serves as back up to Mortgage Loan Officer when they are out of the office either during expected or unexpected absences. This includes but is not limited to taking the initial application for the member, choosing the loan scenario and loan program that best suits the member and the institution, locking the loan with the correct investor, requesting correct documentation, and sending all initial disclosures. Must maintain high level of compliance in all listed job duties.
22. Assists in any necessary training and development needed within the GreenState Mortgage Loan department.
23. Adheres to all state, federal and credit union regulations, policies, and guidelines.
24. Adheres to company standards and expectations of Work from Home guidelines.

Qualifications

1. High school diploma or equivalent (i.e.: GED) with a minimum of three years previous related work experience.
2. Knowledge of procedures, forms, secondary market guidelines and regulations as they relate to mortgage lending.
3. Knowledge and procedures of Real Estate purchasing and refinancing Reports to work punctually, works all scheduled hours, and works additional hours as necessitated by business demand. During periods of peak demand, job will require a non-traditional work week with extra hours including evening and/or weekend duties.
4. Ability to prioritize assignments and organize work efficiently, to manage large volumes of details.
5. Interpersonal skills to represent the credit union in a positive way during member contact.
6. Accuracy and attention to detail required.
7. Ability to operate related computer applications.
8. Ability to collaborate with realtors and other referral sources on initial and follow up conversations regarding the initial application and general mortgage questions.
9. Ability to deal tactfully and efficiently with members and co-workers on a professional level.
10. Must be bondable.
11. Must be a registered pursuant to requirements of the S.A.F.E. Act.

Reporting Relationship

This position reports to the Director Mortgage Sales Support.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID