Mortgage Loan Servicing Specialist

Atlantic Coast Mortgage; Fairfax (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Atlantic Coast Mortgage in Fairfax, VA is seeking a Mortgage Loan Servicing Specialist to join our servicing team at headquarters. The role focuses on accurate processing of loan servicing activities and delivering a positive customer experience.

Responsibilities include handling borrower payments, transfers, reconciliations with investors, escrow disbursements, and supporting the Accounting department with remittance research. Strong communication and Excel skills are essential.

Qualifications

• Experience in mortgage servicing and banking operations is recommended.
• Strong customer service background.
• Detail-oriented with the ability to analyze information.
• Excellent written and oral communication.
• Proficiency in Microsoft Office with a focus on Excel.

Responsibilities

• Interact across departments to promote a better customer experience throughout the servicing process.
• Process borrower payments.
• Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers.
• Reconcile purchase advices and interact with investors accordingly.
• Process insurance mail and escrow disbursements for taxes and insurance.

Skills

Mortgage servicing

Customer service

Attention to detail

Written and verbal communication

Microsoft Excel

Tools

Microsoft Office

Job description

Atlantic Coast Mortgage is looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.

Job Responsibilities

• Interact across departments to promote a better customer experience throughout the servicing process
• Process borrower payments
• Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
• Reconcile purchase advices and interact with investors accordingly
• Process insurance mail
• Process escrow disbursements for taxes and insurance
• Show excellent customer service, handling inbound phone calls and emails from customers
• Provide necessary mortgagor loan data and/or documents to subservicer
• Support the Accounting department with remittance reconciliation research
• Maintain knowledge of industry regulations and guidelines

Qualifications

• Experience in mortgage servicing and banking operations is recommended
• Strong customer service background
• Detail-oriented with the ability to analyze information
• Excellent written and oral communication
• Proficiency in Microsoft Office with a focus on Excel

ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.