Mortgage Loan Processor — Remote Options

Mmbba; Bluefield (WV); Hybrid; USD 20,664 - 48,216; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Burke & Herbert Bank & Trust seeks a Mortgage Loan Operations Clerk to process secondary market and in-house loans, gather documents, review disclosures, and submit files to underwriting. You’ll liaise with originator, underwriter and client with timely status updates, and assist with compliance and document accuracy with lending concepts.

Required: excellent customer service, accurate data entry, and strong file management to stay compliant with TRID; knowledge of MS Word, Excel is helpful.

Qualifications

• Provides excellent customer service in person and over the phone.
• Handles stressful situations calmly and professionally.
• Communicates effectively, both verbally and in writing.
• Maintains meticulous record-keeping and file management.
• Familiar with MS Word, Excel, and Outlook.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Process secondary market and in-house portfolio mortgage loans.
• Prepare or review disclosures to TRID guidelines.
• Act as liaison between underwriter, loan originator and client; provide timely status updates.
• Collect required documentation from Originator and client; follow up on missing items.
• Maintain and update files, databases, and internal reports; order title reports and appraisals.
• Provide administrative support and assist in process improvements.

Skills

Customer service

Communication

Stress management

Record keeping

MS Word

Excel

Outlook

Spanish (Bi-lingual)

Education

Associate's Degree

Tools

MS Word

Excel

Outlook

Job description

Burke & Herbert Bank & Trust seeks a Mortgage Loan Operations Clerk to process secondary market and in-house loans, gather documents, review disclosures, and submit files to underwriting. You’ll liaise with originator, underwriter and client with timely status updates, and assist with compliance and document accuracy with lending concepts.

Required: excellent customer service, accurate data entry, and strong file management to stay compliant with TRID; knowledge of MS Word, Excel is helpful.