Mortgage Loan Processor I - Launch Your Lending Career

First Federal Bank NC; Dunn (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

First Federal Bank in Dunn, NC, is seeking a Mortgage Loan Processor I to manage residential mortgage files from application through closing with accuracy and timeliness. The role serves as the primary contact for borrowers, loan officers, underwriters, attorneys, and title companies, with training available for the right candidate and a strong emphasis on compliant processes and service excellence.

The team values organization, reliability, and a customer-centric approach, offering growth

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and in a team.

Responsibilities

• Prepare and deliver initial loan disclosures in accordance with federal regulatory requirements and established timelines.
• Review loan applications and documentation for completeness, accuracy, and consistency.
• Collect, analyze, and verify borrower income, assets, employment, liabilities, and other required documentation.
• Order and review credit reports, appraisals, flood determinations, title work, and other third-party services as needed.
• Maintain loan files and ensure all documentation is organized and properly imaged within the loan origination system.
• Submit complete loan packages to underwriting and monitor loan status throughout the approval process.
• Communicate effectively with borrowers, loan officers, underwriters, attorneys, builders, real estate agents, and title companies to obtain required information and facilitate loan progress.
• Obtain and review documentation necessary to satisfy underwriting conditions.
• Coordinate closing activities and ensure all pre-closing requirements are completed within required timeframes.
• Ensure compliance with bank policies, investor guidelines, and applicable federal and state regulations.
• Safeguard confidential customer and bank information in accordance with privacy and security requirements.
• Provide exceptional customer service throughout the mortgage process.
• Perform additional duties and special projects as assigned by the Director of Residential Mortgage Lending.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Customer service

Independent worker

Education

High school diploma or equivalent

Tools

Mortgage origination systems

Document management platforms

Job description

First Federal Bank in Dunn, NC, is seeking a Mortgage Loan Processor I to manage residential mortgage files from application through closing with accuracy and timeliness. The role serves as the primary contact for borrowers, loan officers, underwriters, attorneys, and title companies, with training available for the right candidate and a strong emphasis on compliant processes and service excellence.

The team values organization, reliability, and a customer-centric approach, offering growth