Mortgage Loan Processor I

First Federal Bank NC; Dunn (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

FIRST FEDERAL BANK in Dunn, NC is seeking a Mortgage Loan Processor I to manage residential mortgage files from application through closing. The role acts as the primary liaison between loan officers, borrowers, and underwriters to clear conditions and ensure timely closings.

We value attention to detail, strong communication, and the ability to meet tight deadlines. A 1–3 year background in mortgage loan processing with knowledge of FHA, VA, and Conventional guidelines is preferred.

Qualifications

• 1–3 years of mortgage loan processing experience preferred.
• Proficiency in loan processing software (Preferred: Encompass) and MS Office.
• Strong understanding of mortgage guidelines (FHA, VA, Conventional) and RESPA regulations.

Responsibilities

• Prepare initial disclosure packages and disclose to meet federal guidelines.
• Documentation collection & verification: review loan applications for accuracy and verify borrower employment, income, assets, and credit reports.
• Loan file management: organize and submit completed loan packages to underwriting.
• Liaison duties: communicate with borrowers, underwriters, attorneys, and title companies to move the file forward.
• Conditions clearance: gather necessary documentation to satisfy underwriter conditions.
• Compliance & regulatory adherence: ensure all files adhere to bank, investor, and government guidelines (FHA/VA/Conventional).
• Closing coordination: prepare all necessary documentation for closings to meet federal guidelines and coordinate closings.
• Handle, process, and secure sensitive information and communications.

Skills

Mortgage loan processing

Encompass (loan software)

MS Office

Attention to detail

Communication skills

Education

Bachelor’s degree in business (preferred)

Tools

Encompass

MS Office

Job description

Job Description

Job Title: Mortgage Loan Processor I Supervisor: Director of Residential Lending

Company

FIRST FEDERAL BANK

Location

Dunn, NC

Job Description

Job Title: Mortgage Loan Processor I Supervisor: Director of Residential Lending

Dates

Last Date Reviewed: 2/11/26 Position

Last Date Modified: 2/11/26

Job Code:

Job Level:

Job Grade:

Salary Range:

Corporate Officer Title (if applicable):

Overview

Manage residential mortgage loan files from application to underwriting approval, closing and post-closing, ensuring accuracy and compliance. A processor will act as the primary liaison between loan officers, borrowers, and underwriters to collect and clear conditions to close a loan.

Key Responsibilities

• Prepare initial disclosure packages and disclose to meet federal guidelines


• Documentation Collection & Verification: Review loan applications for accuracy and verify borrower employment, income, assets, and credit reports.


• Loan File Management: Organize and submit completed loan packages to underwriting.


• Liaison Duties: Communicate with borrowers, underwriters, attorneys, and title companies to move the file forward.


• Conditions Clearance: Gather necessary documentation to satisfy underwriter conditions.


• Compliance & Regulatory Adherence: Ensure all files adhere to bank, investor, and government guidelines (FHA, VA, Conventional).


• Closing Coordination: Prepare all necessary documentation for closings to meet federal guidelines and coordinate to schedule closings.


• Objectively handle, process, and secure sensitive information and communications


• Performing additional duties as requested by Director of Residential Lending.

Required Skills And Qualifications

• Experience: 1–3 years of mortgage loan processing experience is preferred


• Technical Skills: Proficiency in loan processing software (Preferred: Encompass) and MS Office.


• Strong understanding of mortgage guidelines, loan types (FHA, VA, Conventional), and RESPA regulations.


• Exceptional attention to detail, strong communication, and the ability to work under tight deadlines


• Proficient oral and written communication skills


• Prior banking or credit related experience with a general understanding of banking fundamentals


• Ability to meet strict deadlines, multi-task, and work with other departments as well as external customers to achieve required results.

Preferred Job Qualifications

• Bachelor’s degree in business related field.

FFB Management reserves the right to change this position description at any time according to business needs.

EOE