Mortgage Loan Processor

capitalbank; United States; Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Employer 401(k) contributions

Paid parental leave

Tuition support

Paid time off and holidays

Job summary

Capitalbank is seeking a Mortgage Operations Assistant/Processor to review applications, verify documentation, and coordinate with loan originators and borrowers to move each loan forward while ensuring a clear customer experience. The role is fully remote for applicants in Maryland, Washington, DC, Virginia, Pennsylvania, Delaware, Indiana, Illinois, North Carolina, South Carolina, or Florida.

Hourly pay ranges from $25–$32 with an annual bonus based on performance; benefits include medical,

Qualifications

• Recent mortgage industry experience as an assistant, processor, or loan officer.
• Knowledge of lending terminology and the ability to explain lending requirements to borrowers.
• Experience processing conventional, FHA, and VA loans.

Responsibilities

• Review applications for completeness and clarify or obtain missing information.
• Calculate principal, interest, and closing costs, and communicate relevant amounts to borrowers.
• Verify application details with appropriate sources and obtain items such as credit reports, appraisals, surveys, and title information.
• Identify deficiencies or documentation problems and alert the underwriter or loan supervisor.
• Prepare disclosures for new loans, issue changes of circumstance, and complete loan setup.

Skills

Customer service

Written communication

Verbal communication

Tools

Microsoft Office

Encompass

Job description

Role overview

Prepare mortgage applications for underwriting by checking that files are accurate, complete, and supported by the required documentation. You’ll work closely with loan originators and borrowers, identify issues early, and coordinate the information needed to move each application forward while supporting a clear customer experience.

Responsibilities

• Review applications for completeness and clarify or obtain missing information.
• Calculate principal, interest, and closing costs, and communicate relevant amounts to borrowers.
• Verify application details with appropriate sources and obtain items such as credit reports, appraisals, surveys, and title information.
• Identify deficiencies or documentation problems and alert the underwriter or loan supervisor.
• Prepare disclosures for new loans, issue changes of circumstance, and complete loan setup.

Requirements

• Recent mortgage industry experience as an assistant, processor, or loan officer.
• Knowledge of lending terminology and the ability to explain lending requirements to borrowers.
• Experience processing conventional, FHA, and VA loans.
• Strong customer service, written communication, and verbal communication skills.
• Familiarity with Microsoft Office and Encompass.

Benefits and work setup

• Fully remote role, limited to applicants in Maryland, Washington, DC, Virginia, Pennsylvania, Delaware, Indiana, Illinois, North Carolina, South Carolina, or Florida.
• Hourly base pay is listed at $25–$32, with a target annual bonus based on individual performance.
• Benefits include medical, dental, vision, life, and disability coverage; employer 401(k) contributions; paid parental leave; tuition support; paid time off and holidays.