Mortgage Loan Processor

Dream Habitat LLC; Arizona; Hybrid; USD 11,160 - 44,640; Full time

Job summary

Dream Habitat LLC is seeking an experienced Mortgage Loan Processor to manage residential mortgage files from submission through Clear to Close. The role supports operations, loan officers, underwriters, title companies, insurance agents, and borrowers in a fast‑paced, performance‑driven environment.

Licensed in New York; contractor position with per‑completed‑file compensation. Responsibilities include file review, disclosures, VOEs/VORs/VOMs, appraisals, and collaboration across teams to

Qualifications

• Minimum 4 years of mortgage processing experience.
• Experience with Conventional, FHA, VA, and Non-QM loans preferred.
• Strong knowledge of TRID and agency guidelines.
• Independent Contractor terms, NDA, and related agreements required.

Responsibilities

• Review new files within 24 hours and verify documents.
• Process complete loan packages and order disclosures as needed.
• Coordinate with underwriters, title, escrow, and borrowers.
• Maintain regular updates with stakeholders and document notes in the LOS.
• Respond to internal communications within two business hours and meet deadlines.

Skills

Spanish

Tools

Encompass

ARIVE

LOS (AUS/DU/LP)

Job description

We are seeking an experienced Mortgage Loan Processor to manage residential mortgage files from submission through Clear to Close, licensed in New York. The processor will work directly with our operations team, loan officers, underwriters, title companies, insurance agents, and borrowers to ensure files move efficiently and accurately. This is a production-based position designed for processors who thrive in a fast-paced environment and are compensated based on performance.

File Management

• Review newly assigned files within 24 hours.
• Verify loan documentation.
• Analyze income.
• Analyze assets.
• Rview credit.
• Review liabilities.
• Review property documentation.
• Identify conditions before submission.

Processing

• Submit complete loan packages.
• Order disclosures when required.
• Order VOEs.
• Order VORs.
• order VOMs.
• Order IRS transcripts when needed.
• Order appraisals.
• Review title commitments.
• Review homeowners insurance.
• Coordinate with escrow/title.

Underwriting

• Submit loans.
• Review underwriting decisions.
• Create condition lists.
• Collect conditions.
• Review conditions before resubmission.
• Communicate with underwriters.
• Escalate difficult files immediately.

Communication

• Maintain regular communication with Borrowers Realtors Loan Officers Title Companies Insurance Agents Attorneys Underwriters Provide updates at least every 48 hours.

Technical Requirements

• High-speed internet.
• Dual monitors.
• Quiet work environment.
• Professional headset.
• Computer capable of running mortgage software.
• Microsoft Office.
• PDF editing software.

Performance Expectations (Non-Negotiable)

• Review every assigned file within 24 hours.
• Submit complete files as quickly as possible.
• Never submit incomplete files knowingly.
• Keep all milestones updated.
• Answer internal messages promptly during business hours.
• Maintain detailed notes in the LOS.
• Meet company response-time requirements.
• Protect borrower information at all times.
• Follow company SOPs without exception.

Non-Negotiable Requirements

• Failure to comply may result in immediate termination of the contract.

Accuracy

• No falsifying documentation.
• No document alteration.
• No guideline manipulation.
• No omission of material information.

Communication

• Respond to company communications within two business hours.
• Notify management immediately of any issue delaying a closing.

Availability

• Must be available during Eastern Time business hours.
• Must attend required meetings.
• Must maintain internet availability.

Confidentiality

• Strict confidentiality is mandatory.

Borrower information may never be:

• downloaded for personal use
• shared externally
• copie
• retained after termination

Compliance

• TRID
• RESPA
• ECOA
• HMDA
• Fair Lending
• Company compliance policies
• Investor guidelines

Required Metrics

• Average days from file assignment to submission
• Average days to conditional approval
• Average days to Clear to Close
• Condition touch count
• Suspense rate
• Closing ratio
• Investor quality
• Number of resubmissions
• Number of underwriting conditions
• Error rate
• Borrower satisfaction
• Internal communication score

Qualifications

Minimum 4 years of mortgage processing experience Conventional FHA VA Non-QM Construction experience preferred Excellent Spanish Experience with AUS DU LP Encompass, ARIVE, or similar LOS Knowledge of TRID Ability to calculate income manually Strong understanding of agency guidelines Independent Contractor Terms (Non-Negotiable) Paid per completed file. Responsible for their own taxes and business expenses (where applicable under local law). Must use company systems only. May not solicit company clients, referral partners, or employees. May not copy company processes, databases, templates, or intellectual property. Must sign: Independent Contractor Agreement Non-Disclosure Agreement (NDA) Non-Solicitation Agreement Confidentiality Agreement Information Security Agreement