Mortgage Loan Processing Manager

Equity Resources, Inc; Columbus (OH); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid schedule

PTO and holidays

401(k) with company match

Medical, dental, vision insurance

Pet insurance

Birthday day off

Referral bonuses

Job summary

Equity Resources, Inc. in Newark, Ohio seeks an experienced Mortgage Loan Processing Manager to lead the Processing Department and ensure compliant, efficient loan processing from order to funding.

The role requires a strong mortgage operations background, leadership acumen, and a focus on customer service, collaboration, and training across staff and management. Hybrid work is available for Central Ohio candidates.

Qualifications

• Bachelor’s degree in Business Management, Finance, or Administration or 5 years of mortgage industry management experience.
• Minimum 3 years in a management or equivalent role.
• Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures.
• Strong leadership with ability to manage teams, productivity, and accuracy.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Supervise production staff to ensure efficient, compliant mortgage processing from order to funding.
• Champion customer service excellence and promote the company’s "raving fan service" culture.
• Directly supervise processors to meet department and organizational goals.
• Manage loan officer relationships with processors and resolve escalated issues.
• Ensure high-quality service delivery from the Processing Department to internal and external customers.
• Monitor processing workflow, staffing, and pipelines to maintain efficiency.
• Conduct annual performance reviews and support staff development.
• Collaborate with department managers to resolve bottlenecks and improve interdepartmental efficiency.
• Maintain expert knowledge of loan programs and processing procedures to ensure compliance.
• Support training by updating manuals and organizing sessions for loan teams.

Skills

Mortgage industry management

Team leadership

Regulatory compliance

MS Word/Excel/Outlook

Encompass knowledge

AI adoption mindset

Communication

Problem solving

Education

Bachelor’s degree in Business/Finance/Administration

Tools

Encompass

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Are you an experienced Mortgage Loan Processing Manager who’s been searching for a great company that's family owned, that recognizes your contributions, and empowers you as a management team member? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources! We are a fun and friendly environment where we work together to meet our daily goals and are dedicated to development of our employees.

Why you’ll love working here

• Candidates local to Central Ohio will be asked to work a structured hybrid schedule and can enjoy our corporate office in Newark’s historic downtown square. (Remote work is available for candidates located outside of Central Ohio).
• Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
• Join a stable, employee-focused company that’s been growing since 1993.

Requirements

• Bachelor's degree in Business Management, Finances, Administration, or 5 years' of management experience in the mortgage industry. An equivalent combination of education and experience may suffice.
• Minimum of 3 years' experience in a management or equivalent position.
• Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures, including conventional and government lending guidelines and federal real estate lending regulations.
• Strong leadership skills with ability to manage teams for productivity and accuracy.
• Highly organized with sound judgment, problem-solving abilities, and effective decision-making skills.
• Self-motivated and collaborative, with a proven ability to work across all levels of staff and management.
• Excellent written and verbal communication and customer service skills; able to interact professionally with employees, vendors, and lenders.
• Able to work independently, prioritize tasks, and follow detailed written or verbal instructions.
• Proficient in Microsoft Word, Excel, Outlook and an electronic Loan Origination System, such as Encompass.
• AI adoption mindset.
• Fueled by passion and a competitive drive to excel.

What your day will look like

The primary function of the Processing Manager is to supervise production staff to ensure the processing of the mortgage loan process from order all to funding is efficient and compliant with all regulations.

The following duties would be applicable:

• Champion customer service excellence by promoting the Company’s “raving fan service” culture through ongoing support, communication, and product knowledge.
• Directly supervise Processors to ensure department and organizational goals are consistently met.
• Manage loan officer relationships with processors, resolving escalated issues promptly to maintain workflow and service standards.
• Ensure high-quality service delivery from the Processing Department to both internal and external customers.
• Manage processing workflow by assessing staffing needs, allocating workloads, and balancing pipelines to maintain efficiency and prevent delays.
• Monitor daily loan team reports and pipeline activity, proactively reallocating files and coaching staff to meet performance metrics and improve production.
• Encourage employee growth by supporting individual career goals and conducting annual performance reviews for all processing staff.
• Foster a collaborative team environment by listening to employee feedback and encouraging ideas to meet department goals.
• Collaborate with Department Managers to identify and resolve process bottlenecks, improve interdepartmental efficiency, and support company-wide turn-time objectives.
• Maintain expert-level knowledge of loan programs and processing procedures to support staff, resolve urgent issues, and ensure compliance.
• Support training and development by updating manuals, communicating changes, and organizing training sessions for loan teams and operations/sales staff.
• Participate in company meetings, maintain up-to-date knowledge of policies and procedures, and perform other duties as assigned by senior management.

About Us

Equity Resources, Inc. is a privately owned and operated mortgage company headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k) with company match; company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.