MORTGAGE LOAN ORIGINATOR

Lakeview Loan Servicing, LLC.; Flower Mound (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Lakeview Loan Servicing, LLC is seeking a Mortgage Loan Officer in Flower Mound, Texas to guide homeowners through the refinance process and provide tailored financial recommendations. You will engage with a captive lead flow, explain loan options, and coordinate with processing and underwriting to ensure a smooth experience.

The role requires at least 2 years in mortgage sales, familiarity with conventional, FHA, and VA programs, and proficiency with loan origination systems and CRMs.

Qualifications

• 2+ years of mortgage sales experience.
• Knowledge of conventional, FHA, and VA loan programs.
• Proficient with Encompass or Blend and Velocify CRM.

Responsibilities

• Conduct outbound and inbound mortgage sales calls to educate refinance candidates.
• Solicit residential mortgage loans from a captive portfolio of eligible homeowners.
• Process and submit residential loan applications per company policies and regulatory guidelines.
• Manage application and disclosure documentation, ensuring timely communication and compliance.
• Meet or exceed production goals for refinance loan volume.
• Utilize mortgage systems for accurate loan registration, pricing, and pipeline management.
• Explain loan products and pricing to customers.
• Maintain borrower interactions in the CRM.

Skills

Mortgage sales

Bilingual English/Spanish

Customer-focused

Education

High School Diploma

Tools

Encompass

Blend

Velocify

Job description

Overview

The Mortgage Loan Officer plays a key role within the Consumer Direct Lending team, serving as the primary contact for homeowners exploring mortgage refinance solutions. This position focuses on guiding clients through the full refinance process while delivering personalized financial recommendations and exceptional service. With access to company-generated leads, modern lending technology, and a competitive suite of loan products, the Mortgage Loan Officer is empowered to help clients achieve financial goals such as lowering monthly payments or consolidating debt. Success in this role requires a proactive approach, strong communication skills, and a results-driven mindset.

Responsibilities

• Conduct outbound and inbound mortgage sales calls to educate and engage refinance candidates.
• Solicit residential mortgage loans from a captive portfolio of eligible homeowners.
• Process and submit residential loan applications per company policies and regulatory guidelines.
• Manage application and disclosure documentation, ensuring timely communication and compliance.
• Meet or exceed management-established production goals for refinance loan volume.
• Utilize mortgage systems for accurate loan registration, pricing, and pipeline management.
• Understand and clearly explain loan products, financial calculations, and pricing scenarios to customers.
• Demonstrate excellent follow-up techniques to ensure strong application-to-close conversion rates.
• Partner with processing and underwriting teams to ensure a seamless and efficient loan experience.
• Maintain and update borrower interactions and status within the CRM system (e.g., Velocify or equivalent).

Qualifications

• High school diploma or equivalent required; Relevant work experience in mortgage lending or related financial services may substitute for formal education
• Minimum of 2 years’ experience in mortgage sales, preferably within a Consumer Direct or refinance environment
• Solid understanding of residential mortgage products, including conventional, FHA, and VA loan programs
• Proficient in loan origination systems (e.g., Encompass, Blend) and CRM platforms
• Familiarity with pricing engines and lead management systems (e.g., Velocify)
• Strong verbal and written communication skills, with a customer-centric approach
• Demonstrated ability to meet or exceed sales goals in a high-volume, fast-paced setting
• Bilingual in English and Spanish strongly preferred
• Self-motivated, energetic, and results-oriented with a high attention to detail
• Excellent interpersonal skills, with proven success in follow-up and relationship management

Certifications, Licenses, and/or Registration

• Active NMLS license

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.