Mortgage Loan Officer Assistant - DE Rehoboth, DE

Capitalbankmd; Delaware; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contributions

Paid Parental Leave

Tuition Reimbursement

Employee checking account access

Job summary

Capital Bank N.A. is seeking a Loan Officer Assistant to support Mortgage Loan Officers and processors in managing pipelines, coordinating loan packages, and communicating with borrowers.

The role focuses on ensuring complete documentation, accurate disclosures, and strong customer service in a fast-paced mortgage environment. The LOA collaborates on marketing efforts, conducts collateral creation, and liaises with compliance.

Qualifications

• Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
• Knowledge of lending terminology and the ability to speak with borrowers regarding lending requirements is required.
• Proven customer service ability is required.

Responsibilities

• Supports the MLO in production and marketing efforts.
• Assists the MLO in co-managing the pipeline for current closings.
• Communicates with new potential customers and assists customers with the application process.
• Reviews income and asset documentation to ensure data matches Encompass.
• Discloses loan accurately and sends application package for signature.
• Follow up with borrowers to obtain signed docs and disclosures.
• Review and verify borrower documentation for completeness and accuracy.
• Act as liaison between borrower and processor to ensure all items are received.

Skills

Communication

Customer service

Mortgage industry knowledge

Lending terminology

Tools

Encompass

Microsoft Office

Job description

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Capital Bank Home Loans (CBHL), a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50 state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators.

Position Purpose

The Loan Officer Assistant (LOA) works closely with an assigned Mortgage Loan Officer(s) (MLO) and processors to manage the MLO’s pipeline effectively. The Assistant is responsible for customer interaction, database management, and setting up loan packages. The LOA analyzes the loan to ensure that all documentation and income is in line with mandated loan guidelines. The LOA provides close support in all marketing efforts for the assigned MLO including lead follow-up, assistance with creating collateral and liaising with Bank compliance.

Position Responsibilities

• Supports the MLO in production and marketing efforts.
• Assists the MLO in co-managing the pipeline for current closings.
• Communicates withnew potential customers andassists customers with the application process.
• Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass
• Following leads and creates collateral for the MLO’s marketing efforts.
• Assists MLO with pricing and structuring loan including guideline assistance
• Discloses loan accurately and completely sending application package to the borrowers for signature.
• Following up with borrower to obtain signed application and supporting documents
• Reviews application and disclosures for completeness.
• Reviews borrower supporting documentation to ensure completeness and accuracy.
• Contacts borrower for any missing or unsigned documentation
• Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
• Update disclosure tracking screen for Intend to Proceed
• Confirm credit card authorization has been received and is complete
• Review all income and asset documentation to ensure the documentation supports the data in Encompass
• Make note of discrepancies and notify MLO and Processor of potential issues
• Review income documentation and loan application to determine what kind of VOE to order (verbal or full)
• Works with MLO regarding missing/requested items.
• Updates conversation logs in Encompass
• Recentexperience in the mortgage industry as an assistant, loan processor or loan officer is required.
• Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
• Proven customer service ability is required.

Technical Knowledge and Skills

• Microsoft office software suite (Word, Excel, PowerPoint, etc)
• Encompass
• Excellent oral and written communication skills

Compensation

• Base Salary Range: Hourly. $19.23 - $26.44 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

Working Arrangements

• This is a in office role at our Rehoboth, DE office.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits packageincluding Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks:Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affi