Mortgage Loan officer

BSI Financial Services; Las Vegas (NV); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

100% company-paid life insurance and  

401(k) with company matching

PTO and holidays

Casual work environment

Job summary

BSI Financial Services is seeking a Mortgage Loan Officer to present mortgage opportunities to clients over the phone and submit loan applications, serving as the primary contact through funding. The role requires active licensing and local presence in Nevada.

The position is full-time and hybrid, with variable hours Mon-Fri, occasional early/late hours, and weekend work as needed; training and ongoing product knowledge are emphasized to drive customer success and loan closings.

Qualifications

• Active NMLS license required; ability to obtain additional state licenses.
• Three or more years of inside sales or call center experience.
• Local to Las Vegas area; within 30 miles preferred.
• Knowledge of Encompass and Velocify software preferred.
• Ability to close 10+ loans per month and meet sales targets.

Responsibilities

• Present mortgage opportunities to clients by phone and advise on best solutions.
• Solicit new mortgage applications from daily lead set.
• Build rapport and collect information to complete loan applications.
• Explain closing requirements based on product guidelines.
• Lock loans in Encompass after price checks with lenders.
• Coordinate with operations to ensure timely file processing.
• Attend trainings, meetings, and stay updated on guidelines.
• Maintain accurate activity records and meet performance metrics.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales mindset

Education

Bachelor's degree preferred

Tools

Encompass

Velocify

Job description

Mortgage Loan Officer @ BSI Financial Services

Join BSI Financial Services as a Loan Officer. As a Loan Officer, you will present mortgage opportunities to current and prospective clients over the phone and submit mortgage loan applications while serving as a point of contact through funding.

Position Type And Expected Hours of Work

This is a full-time hybrid position. Days and hours of work vary Monday through Friday. Occasional early morning/late evening and/or weekend work required. Must be located and licensed in Nevada.

Key Responsibilities

• Communicates professionally, confidently, and effectively over the phone with clients, explaining mortgage products and proposing the best solution based on customers’ needs.
• Makes outbound calls from a daily lead set of BSI Financial customers to solicit new mortgage applications and bring awareness to products offered by BSI Financial. Assist with inbound calls, including transferred calls from Customer Service and other BSI Financial departments regarding mortgage interest.
• Builds rapport and collects pertinent information from the customer to ensure a thorough and complete loan application. Sets expectations on the mortgage process, providing excellent customer service and follow‑up.
• Sells mortgages following all regulations and explains to client requirements needed for closing based on product guidelines.
• Locks loans in Encompass after checking prices with retail, wholesale, and correspondent lenders.
• Partners with internal operations team members to consistently produce quality files. Maintains active communication with the processing team concerning client needs.
• Attends all training, sales meetings, and orientations as directed.
• Increases personal knowledge by staying abreast of product guidelines and industry trends.
• Maintains timely and accurate records of all customer activity. Carries a high level of accountability for results and metrics.

Key Qualifications

• Active NMLS license is required with the ability to obtain additional state licenses in the company footprint as needed.
• Bachelor’s degree preferred.
• Three or more years of experience in a call center or inside phone sales.
• Must be local to the Las Vegas area, preferably within 30 miles or 60 minutes of our office location.
• Knowledge of Encompass and Velocify software is preferred.
• Ability to achieve sales goals and performance metrics.
• Purchase, refinance, assumptions, and home equity knowledge.
• Strong understanding of FHA, VA, and Conventional guidelines as well as Federal and State regulations.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem‑solving, time management, and attention to detail skills.
• Proficiency in MS Office programs, specifically Word, Excel, Outlook.
• Works well in a fast‑paced environment with the ability to multitask and meet deadlines.
• Ability to close 10+ loans per month and meet minimum daily call requirements.

What’s in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company‑paid life insurance and disability coverage.
• 401(k) with company matching.
• 17 days PTO (increases with tenure) and 9 company paid holidays.
• Professional but fun, casual work environment and great team culture.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.