Mortgage Loan Officer

Community Financial CU; Grand Rapids (MI); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Flexible work options

Employee engagement activities

Community Resource Groups

Job summary

orsa credit union is seeking a Mortgage Loan Officer for outside sales to originate residential first mortgages through an external referral network, aiming to meet goals and credit union objectives while delivering an exceptional member experience.

This role requires building self-generated referral networks, consulting with members on home financing, interviewing applicants for eligibility, and completing mortgage applications online, by phone, or in person.

Qualifications

• Minimum 3 years solid work experience in residential mortgage lending.
• Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration.
• Solid understanding of mortgage industry lending practices and programs.
• Ability to cultivate, manage, and maintain referral partnerships to generate mortgage leads.
• Sales-centric, goal-oriented environment.

Responsibilities

• Deliver on member engagement and ensure exceptional member experience throughout the mortgage journey.
• Develop self-generating referral networks necessary to accomplish sales goals and meet minimum monthly closed loan and deposit expectations.
• Consult with members about their home financing needs, risks, and offer lending solutions.
• Interview applicants to determine financial eligibility and feasibility of granting loans.
• Assess member needs, explore all options, and introduce different types of loans.
• Fully complete a mortgage loan application online, over-the-phone, or in-person.
• Perform other duties as directed by leadership.

Skills

Sales experience

Mortgage knowledge

Communication skills

MS Excel

Organizational skills

Education

High school diploma or equivalent

Tools

Encompass

MS Office

Job description

Who We Are:

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We’ve been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

About the role:

The mortgage loan officer is exclusively an outside sales position that is responsible for the origination of residential first mortgages via an external referral network to reach goals and credit union objectives. This position is responsible for generating prospects through their own individual efforts without the aid of internal referrals.

*This position offers a base salary of $31,800 plus incentives based on individual performance.*

A Day in the life of a mortgage loan officer can look like:

• Deliver on our Member Engagement Manifesto and ensure an exceptional member experience throughout the mortgage journey.


• Develop self-generating referral networks necessary to accomplish sales goals and meet minimum monthly closed loan and deposit expectations.


• Consult with members about their home financing needs, risks, and offer lending solutions.


• Interview applicants to determine financial eligibility and feasibility of granting loans.


• Assess member needs, explore all options, and introduce different types of loans.


• Fully complete a mortgage loan application online, over-the-phone, or in-person.


• Perform other duties as directed by leadership.

What you bring to the table:

• High school diploma or equivalent.


• Minimum 3 years solid work experience in residential mortgage lending.


• Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration.


• Solid understanding of mortgage industry lending practices and programs.


• Ability to cultivate, manage, and maintain referral partnerships to generate mortgage leads.


• Capable of working in a sales-centric, goal-oriented environment.


• Exceptional professionalism providing for a best-in-class member experience.


• Excellent verbal and written communication skills.


• Outstanding organizational and follow up skills.


• Capable of proficiently delivering and handling difficult customer conversations.


• Strong teamwork abilities with co-workers and colleagues.


• Excellent interpersonal and decision-making skills


• Ability to handle the stress of meeting time-sensitive deadlines.


• Proficient computer skills, including MS Office and databases.


• Experience reaching or exceeding sales goals and objectives.


• Ability to adapt well to change and learn quickly.


• Ability to problem-solve with a high level of personal accountability.


• Proficiency using Excel and Word.

You might also have:

• Demonstrated proficiency with lead generation and meeting self-generated origination sales goals.


• Proficient with Encompass.


• Experience with originating equity loans/lines.


• Experienced in gathering deposits.


• Specialty product experience like construction, FHA, VA, etc.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.

As a team member of orsa, you’ll enjoy:

• Flexible work options depending on position


• Numerous employee engagement activities


• Community Resource Groups

Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!