Mortgage Loan Documentation Specialist

Farmers & Merchants Bank (Berlin, WI); Town of Berlin (WI); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Farmers & Merchants Bank (FMB) is seeking a Mortgage Documentation Specialist to independently prepare mortgage loan documentation and serve as a resource for lenders and staff. The role emphasizes accuracy, compliance, and timely processing within a collaborative community bank environment.

The ideal candidate has 3–5 years of documentation experience, strong loan documentation software proficiency, and a solid understanding of lending workflows.

Qualifications

• 3-5 years documentation experience.
• Experience with customer service, lending, loan processing, or sales is preferred.
• Fluent in broad level banking concepts and workflows (lending, deposit, operations, systems) desirable.
• Strong loan documentation software proficiency.

Responsibilities

• Manage mortgage loan documentation from application through closing, funding, and booking.
• Prepare, review, and process loan documentation to ensure accuracy, completeness, and compliance with loan terms, underwriting standards, and regulatory requirements.
• Coordinate loan closings, funding, renewals, modifications, and rate changes.
• Review business entity and legal documentation to verify borrower authority, ownership, and signing capacity.
• Ensure proper collateral perfection through title work, liens, ICC filings, security interests, and related documentation.
• Prepare and review specialized documentation for construction, SBA, participation, and complex mortgage loans.
• Monitor and resolve documentation and collateral exceptions.
• Process escrow cancellations and maintain accurate loan records within document management systems.
• Provide support to lenders, borrowers, attorneys, title companies, and other third parties throughout the loan process.

Skills

Customer service

Lending knowledge

Attention to detail

Communication

Tools

Document management software

Loan processing software

Job description

Farmers & Merchants Bank (FMB) is a full-service community bank that supports customers with a combination of industry-leading tools, modern technology, and a caring approach. Rooted in a family-style leadership structure, FMB emphasizes flexibility and personalized service for individuals, families, and businesses. Team members are encouraged to build genuine relationships with customers and the community. Working here means being part of a supportive environment that values integrity, collaboration, and long-term customer success.

THE JOB

This position is primarily responsible for independently preparing mortgage loan documentation while serving as a resource for lenders and support staff.

FMB CORE VALUES

Customer Experience – Be a trusted advisor while providing exceptional customer service in a welcoming environment.

Continued Growth – Continually evolve with technology and our customers’ needs.

Collaboration – Success built through teamwork, where each person contributes their strengths and works diligently to achieve a collective goal.

Community – Make an impact, strive for improvement, and be involved.

Hard Working – Be enthusiastic, energetic, and tenacious while maintaining a harmonious balance between work and personal lives.

ESSENTIAL FUNCTIONS

• Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
• Manage mortgage loan documentation from application through closing, funding, and booking.
• Prepare, review, and process loan documentation to ensure accuracy, completeness, and compliance with loan terms, underwriting standards, and regulatory requirements.
• Coordinate loan closings, funding, renewals, modifications, and rate changes.
• Review business entity and legal documentation to verify borrower authority, ownership, and signing capacity.
• Ensure proper collateral perfection through title work, liens, ICC filings, security interests, and related documentation.
• Prepare and review specialized documentation for construction, SBA, participation, and complex mortgage loans.
• Monitor and resolve documentation and collateral exceptions.
• Process escrow cancellations and maintain accurate loan records within document management systems.
• Provide support to lenders, borrowers, attorneys, title companies, and other third parties throughout the loan process.

EDUCATION, QUALIFICATIONS & TRAINING

• 3-5 years documentation experience.
• Experience with customer service, lending, loan processing, or sales is preferred.
• Fluent in broad level banking concepts and workflows (lending, deposit, operations, systems) desirable.
• Strong loan documentation software proficiency.

PERFORMANCE EXPECTATIONS

• Complete all mandatory training on time.
• Be involved in the community to emphasize our core values.
• Possess excellent attention to detail, time management and organizational skills, and ability to multitask, as well as verbal and written communication skills.
• Must be discreet and trustworthy to hold confidential information.
• Work cooperatively with and maintain effective communication and working relationships with customers, co-workers, and managers.

TOOLS & EQUIPMENT

Must be able to navigate and efficiently operate standard office equipment such as computers.

WORKING CONDITIONS & SPECIAL REQUIREMENTS

• Work is performed under general office conditions in a retail-banking establishment with the ability to work remotely with the approval of HR.
• Willing and able to work overtime and travel, as necessary.
• Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
• Must observe safety and security policies and procedures at the branch.