Mortgage Loan Closer I

Community Credit Union; North Liberty (IA); On-site; USD 33,000 - 38,000; Full time

Job summary

GreenState Credit Union is hiring for a Mortgage Closing Support role. The incumbent prepares, reviews and processes closing-related wire transactions and mortgage payoff disbursements, ensuring compliance and fraud prevention throughout the process.

The position pays $23.61–$27.60 per hour with a progressive benefits package. The role supports closing teams to ensure accurate funding and proper lien payoff following loan closings.

Qualifications

• High school diploma or GED is required.
• Strong interpersonal skills to represent the Credit Union positively.
• Ability to provide quality service by phone, in person, or by email.
• Develop and maintain effective working relationships with coworkers.
• Prioritize tasks and handle large volumes of details.
• Proficiency with computer applications and standard office equipment.
• Accuracy and attention to detail are essential.
• Lending policies and Real Estate knowledge are helpful.
• Reliable attendance and bondability are expected.

Responsibilities

• Participates in mortgage closing activities with borrowers, settlement agents, and loan teams to ensure timely funding.
• Reviews loan files and funding packages for completeness and accuracy.
• Prepares, reviews, and distributes closing documents and related disclosures.
• Initiates, verifies, and tracks wire transfers, payoffs, and disbursements with fraud controls.
• Communicates funding status and closing updates to stakeholders.
• Processes payoff transactions, closing fees, and GL entries with reconciliation.
• Supports title ordering and issue resolution for missing information.

Skills

Interpersonal skills

Attention to detail

Quality service

Reliability

Education

High school diploma or GED

Tools

Calculator

Office equipment

Computer applications

Job description

Position Summary

This role is responsible for preparing, reviewing, and processing closing-related wire transactions and mortgage payoff disbursements, while ensuring compliance with company policies, investor requirements, and fraud prevention procedures. This role supports closing teams by ensuring funds are accurately wired and existing liens are properly paid following loan closing.

GREENSTATE CULTURE:

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Participates in mortgage closing activities by supporting borrowers, settlement agents, title companies, and internal loan teams to ensure timely and accurate funding.
• Reviews loan files and funding packages to verify completeness, data integrity, required documentation, approval signatures, and routine closing conditions prior to funding.
• Prepares, reviews, and distributes closing documents, Closing Disclosures (CDs), re-disclosures, escrow statements, payoff requests, and other required mortgage documentation.
• Initiates, verifies, reconciles, and tracks wire transfers, loan proceeds, payoffs, and disbursements while following fraud prevention and wire verification procedures.
• Communicates funding status, wire confirmations, and closing updates to settlement agents, title partners, and internal stakeholders.
• Processes payoff transactions, closing fees, invoices, disbursement checks, and general ledger (GL) entries while ensuring accurate financial reconciliation.
• Supports title ordering, documentation review, and discrepancy resolution by identifying missing information and escalating issues as appropriate.
• Ensures compliance with state, federal, investor, and credit union regulations, including accurate re-disclosures for changed circumstances, rate adjustments, and fee updates.
• Maintains operational efficiency by supporting high-volume workflows, assisting with unclaimed property research, and providing administrative support to senior closing staff.
• Participate in community involvement activities and perform additional mortgage-related duties, projects, and cross-functional support as assigned.

Job Requirements/Expectations

• High school diploma or equivalent (i.e. GED)
• Interpersonal skills to represent the Credit Union in a positive way during member contact.
• Interpersonal skills necessary to gather data from a number of sources and to represent the Credit Union positively during such contacts.
• Ability to provide quality service to members by phone or in person or by email.
• Ability to develop and maintain effective working relationships with co-workers.
• Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
• Ability to operate related computer applications, on-line terminal and other standard office equipment such as a calculator and typewriter.
• Accuracy and attention to detail required.
• Lending policies and Real Estate knowledge helpful.
• Demonstrates reliable attendance by arriving on time, fulfilling scheduled work hours, and working additional hours as needed to support business demands.
• Must be bondable.

Reporting Relationship

This position reports to the Supervisor Mortgage Closing.

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID