MFH Loan Specialist

GreenState Credit Union; North Liberty (IA); On-site; USD 40,000 - 47,000; Full time

Job summary

GreenState Credit Union is seeking an MFH Loan Specialist in North Liberty, IA to support the processing, documentation, and funding of manufactured home loans. You will collaborate with lending staff and dealer partners to ensure accurate and timely funding while delivering excellent member service.

The role requires a high school diploma or GED, 3 years of loan processing experience, and knowledge of Temenos, Symitar, and Microsoft Office. The position offers hourly pay and a benefits package.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• Minimum 3 years of consumer loan processing and funding experience.
• Knowledge of manufactured lending programs and regulatory compliance (HMDA, CRA, Flood Determinations, Patriot Act).

Responsibilities

• Process, document, and fund manufactured home loans with accuracy and timeliness.
• Review files prior to funding to ensure requirements and lender approvals are met.
• Enter new loan applications into the loan origination system.
• Conduct telephone interviews with borrowers at closing and disburse funds.
• Ensure confidentiality and maintain a diverse, inclusive work environment.
• Provide excellent member service to internal and external members.

Skills

Verbal and written communication

Customer service orientation

Teamwork

Education

High school diploma or GED

Associate degree (preferred)

Tools

Temenos

Symitar

Microsoft Office

Job description

The MFH Loan Specialist is responsible for supporting various lending and operational duties involved with the processing, documentation, and funding of manufactured loans. This position involves working closely with the manufactured lending staff and our dealer partners. Prompt and accurate processing and funding of the loans is a key part of this position and paramount to the Credit Union’s successful lending process. The MFH Loan Specialist consistently ensures that excellent member service is provided to both internal and external members as well as originating loan sources. This individual will collaborate well with members of the GreenState team to accomplish the goals of the credit unions and the MFH lending team.

Greenstate Culture

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $29.17 - $34.11/hr with a progressive benefits package.

Essential Duties And Responsibilities

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Always demonstrates a positive member service (internal and external) focus.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Review files prior to funding to ensure all requirements, stipulations and all other required documentation is collected to comply with lenders approval requirements.
• Follow up with loan sources for missing documentation and/or additional information.
• Accurately prepare detailed loan documentation for approved manufactured home loans.
• Enter new loan applications in loan origination system.
• Reviews files prior to funding to ensure all requirements, stipulations and all other required information is correct and matches lender approval requirements.
• Conduct thorough telephone interviews with borrowers at time of closing.
• Funds and disburses manufactured home loans.
• Performs HMDA update-review ensuring quality and accuracy.
• Release titles and collateral documents on paid loans.
• Complies with all credit union policies, procedures, and regulatory guidelines.
• Manages special request and projects as directed by department manager.
• Completes all credit union training including all assigned online compliance training.
• Knowledgeable on completing title transfers in all our lending states.
• Processing insurance claims on Manufactured Homes.
• Disburse / reconcile new loans funded through GL and teller station.
• Assist members internal and external with questions on Manufactured Home loans.
• Respond to member request for titles, documents etc.

Job Requirements/Expectations

• High school diploma or GED required. An associate degree preferred.
• Minimum 3 years of Consumer loan processing and funding experience
• Knowledgeable about our Manufactured Lending program and product.
• Knowledge of relevant legal and regulatory compliance; HMDA, CRA, Flood Determinations, and the Patriot Act
• Knowledgeable about all phases of loan documentation proper document filings and detail follow up in all our lending states.
• Ability to perform basic business math accurately.
• Performs well in a sometimes very rapid moving environment.
• Excellent verbal and written communication skills
• Proficient with Microsoft Office products (Word, Excel, Outlook)
• Performs well in a sometimes very rapid moving environment.
• Proven professional phone skills and abilities in assisting upset customers in a calming, professional manner.
• Knowledgeable with Temenos and Symitar.
• Initiative-taking with exemplary organizational skills and priority alignment
• Exceptional diligence and accuracy
• Strong people skills and ability to build and maintain professional relationships with internal and external customers.
• Work independently and consistently meets critical deadlines.
• Must be bondable.

Reporting Relationship

This position reports to the VP Indirect Lending & MFH.

Supervisory Responsibilities

This position is not responsible for the supervision of employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

#ID