Mortgage Loan Closer

Work From Home; North Liberty (IA); On-site; USD 36,000 - 42,000; Full time

Job summary

GreenState Credit Union is seeking a Mortgage Loan Clerk to close secondary and in-house mortgage loans. The role involves coordinating closings, ordering title work, verifying employment and documents, and ensuring accurate closing disclosures.

As part of GreenState's team, you will maintain strong member service, protect confidentiality, and adhere to credit union policies and regulations while supporting a community-focused culture.

Qualifications

• Must be punctual and able to work scheduled hours, including overtime.
• Strong interpersonal and communication skills for member interactions.
• Ability to provide quality service by phone, in person or email.
• Ability to develop and maintain working relationships with co-workers.
• Ability to prioritize tasks and manage large volumes of details.
• High school diploma or GED with at least one year of related experience.

Responsibilities

• Close secondary and in-house mortgage loans.
• Schedule closings with members and involved parties.
• Order and verify title work and necessary documents.
• Ensure accuracy of closing disclosures and fees.
• Maintain compliance with state, federal, and credit union rules.

Skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Phone/email communication

Education

High school diploma or equivalent

Job description

Overview

POSITION SUMMARY:

Responsible for closing of all secondary and in-house mortgage loans.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $26.02 - $30.42/hr with a progressive benefits package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
7. Builds and maintains relationships in the real estate community, which includes but is not limited to realtors, attorneys, abstractors, and insurance companies.
8. Fields and returns phone calls/emails from borrowers regarding their mortgage loan.
9. Schedules closings with members and all other involved parties in the absence of the MLO or Mortgage Associate.
10. Orders final inspections, flood determinations, when necessary, verification of employment, verification of mortgage or rents and other documents necessary to support the loan application and ensure complete documentation of the loan file.
11. Orders the necessary title work through abstract/title companies and attorney’s office. This would include but is not limited to (abstract update, 900/901 searches, buyer’s searches and day of closing searches). Reviews and verifies title work is clear to close and works with all parties involved to clear title objections.
12. Orders and reviews both the compliance report and fraud report for accuracy and discrepancies and makes any necessary corrections.
13. Submits file information to automated underwriting system when necessary and verifies accuracy of the findings.
14. Organizes documents in appropriate order in the LOS system and submits final applications to underwriting for approval when necessary.
15. Follows up on any prior to docs and closing conditions for secondary market and in-house loans.
16. Verifies accuracy of homeowners insurance and flood insurance if applicable (personal and association) and requests mortgagee clause change prior to closing.
17. Requests closing numbers and all transfer documentation from closing agents, realtors, and attorneys in order to prepare closing documents. Works closely with all attorneys and realtor companies to obtain this information.
18. Sends and monitors the closing disclosure to verify the closing disclosure has been sent at least 3 days in advance of closing. Will notify MLO/Associate if CD is not viewed 3 days prior to closing.
19. Responsible for re-disclosing any additional fees, changes on rates and terms, etc. after the initial CD has gone out and there are changes to be made. Prepares closing documents and closing disclosure statement. Verifies all fees and invoices have been collected. Issues all checks and posts general ledger entries for those invoices and fees. Overnights and/or wires payoffs and proceeds as requested on all purchase transactions. Verifies the accuracy of the closing documents to ensure the address, legal description, initial escrow disclosure, etc. is correct.
20. Organizes documents in LOS system to be sent to post closing department in a timely manner to ensure prompt delivery to investors and prompt recording of the mortgages.
21. Ensures accuracy of Warranty Deed, Ground Water Hazard Statement, Declaration of Value, Mortgage and any additional documents that are to be recorded prior to closing
22. Resolves any secondary market suspensions or deficiencies and follows-up on any missing documentation in mortgage file in a timely manner.
23. Assists in year-end verification of HMDA reporting and 1098/1099 statements.
24. Assists in all other necessary mortgage duties and projects when needed.
25. Adheres to all state, federal and credit union regulations, policies and guidelines.

Qualifications

JOB REQUIREMENTS:

1. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
2. Interpersonal skills to represent the Credit Union in a positive way during member contact.
3. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contacts.
4. Ability to provide quality service to members by phone or in person or by email.
5. Ability to develop and maintain effective working relationships with co-workers.
6. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
7. Ability to operate related computer applications, on-line terminal and other standard office equipment such as a calculator and typewriter.
8. Accuracy and attention to detail required.
9. Lending policies and Real Estate knowledge helpful.
10. High school diploma or equivalent (i.e. GED) with a minimum of one year previous related work experience.
11. Must be bondable.