Mortgage Loan Assistant & Processor — Client-Focused

Comunidade Metodista; Pasadena (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

We Fund LA, the Pasadena office of New American Funding, is seeking a mortgage loan officer assistant and/or processor to join a top-producing team. The role supports loan officers across the origination process in a fast-paced office.

Responsibilities include reviewing documents, coordinating verifications, communicating with clients, scheduling meetings, and maintaining file accuracy. Familiarity with Encompass is a plus, and NMLS is not required but welcomed.

Qualifications

• Understanding of loan products (conventional, FHA, VA, adjustable/fixed, etc.)
• NMLS license or training desired
• 2–3 years administrative support in a professional mortgage environment
• Strong communication and customer service in a team setting

Responsibilities

• Check loan package documents for complete accuracy and flag discrepancies to the loan officer/originator
• Gather and coordinate loan documentation for verifications and underwriting (files, packages, credit reports, application paperwork)
• Act as primary contact between clients and our company; schedule and conduct follow-up meetings
• Screen and make calls, book appointments, provide administrative support as needed
• Handle customer inquiries to ensure a smooth transaction and excellent service

Skills

Customer service

Communication

Administrative support

Team collaboration

Mortgage knowledge

Sales support

Education

NMLS license or training (desirable)

Job description

We Fund LA, the Pasadena office of New American Funding, is seeking a mortgage loan officer assistant and/or processor to join a top-producing team. The role supports loan officers across the origination process in a fast-paced office.

Responsibilities include reviewing documents, coordinating verifications, communicating with clients, scheduling meetings, and maintaining file accuracy. Familiarity with Encompass is a plus, and NMLS is not required but welcomed.