Mortgage Loan Assistant: Elevate Homeownership Access

TEXAS TECH FEDERAL CREDIT UNION; Amarillo (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Tech Federal Credit Union in Amarillo, TX is seeking a Mortgage Lending Assistant to support Mortgage Loan Officers with file processing, documentation, and customer service. The role focuses on building community relationships and ensuring a smooth mortgage experience for members.

The MLA will assist with pipeline management, disclosures, and coordination across processing, underwriting, and closing stages, while maintaining TTCU standards of excellence.

Qualifications

• Previous mortgage loan experience preferred
• Ability to manage multiple projects simultaneously
• Strong administrative and organizational skills
• Experience working in a fast-paced team environment
• Possesses ability to analyze loan based on agency guidelines
• Knowledge of Fannie Mae and Freddie Mac AUS systems
• Ability to calculate income for W2 and Self-Employed Borrowers
• Previous EllieMae Encompass preferred
• Superior customer service skills with timely real-time updates
• Working knowledge of industry regulatory requirements and loan products
• Familiarity with underwriting requirements and loan products

Responsibilities

• Serve TTCU members and co-workers professionally according to TTCU values
• Answer inquiries in-person, online, or by phone
• Review applications and request additional information via nCino/email/phone/text
• Collaborate with Mortgage Production Support to complete and verify applications
• Assist Mortgage Loan Officers with pipeline management from processing to funding
• Move loan files through processing, underwriting, closing, and purchasing
• Assist with loan disclosures after contract execution
• Run AUS with Fannie Mae and Freddie Mac to verify approval
• Attend marketing and business development activities with realtors and referral partners
• Support loan conditions after underwriting by contacting borrowers for documentation

Skills

Customer service

Administrative skills

Organizational skills

Multitasking

Communication

Education

High School Diploma/GED

Tools

nCino

Encompass

Job description

Texas Tech Federal Credit Union in Amarillo, TX is seeking a Mortgage Lending Assistant to support Mortgage Loan Officers with file processing, documentation, and customer service. The role focuses on building community relationships and ensuring a smooth mortgage experience for members.

The MLA will assist with pipeline management, disclosures, and coordination across processing, underwriting, and closing stages, while maintaining TTCU standards of excellence.