Mortgage Loan Assistant

Chartway Federal Credit Union; South Jordan (UT); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Chartway Federal Credit Union in Salt Lake City, Utah, is seeking a Mortgage Loan Assistant to support the mortgage production team. You will collect and verify documents, liaison between members, Loan Officers, and operations to ensure a smooth closing process.

This full-time role offers a competitive salary, benefits, and room for growth. Requirements include an associate degree or equivalent, 1–4 years mortgage processing experience, and an active NMLS certification.

Qualifications

• Associates degree or equivalent experience.
• 1–4 years mortgage processing experience.
• NMLS certification required or preferred.

Responsibilities

• Communicate with members to obtain, organize, and validate documentation required to close a first mortgage loan.
• Coordinate third-party services (credit reports, appraisals, employment verifications, title work) for timely processing.
• Submit necessary documentation to investors within established timelines.
• Collaborate with the Loan Officer to ensure timely receipt of documents.
• Assist the Loan Officer in keeping the member informed of loan progress and status updates.
• Support processing of mortgage loan purchases and daily rate uploads and wiring funding as needed.

Skills

Communication

Organization

Attention to detail

Mortgage knowledge

Education

Associates degree or equivalent experience

NMLS Certification

Job description

Job Title: Mortgage Loan Assistant
Job Type: Full-time
Department Hours: Monday - Friday 8:30 AM - 5:00 PM
Location: Salt Lake City, Utah
Hiring Range: $21 - $22 per hour (Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.

The Mortgage Loan Assistant reports directly to the Director of Mortgage Production and plays a vital role in facilitating the mortgage loan closing process. This position is responsible for working closely with members to collect, organize, and verify documentation needed to finalize first mortgage loans. Acting as a key liaison between members, Loan Officers, and internal mortgage operations, the Mortgage Loan Assistant ensures a smooth, efficient, and timely loan experience. Additional responsibilities includes supporting the processing of partner-originated mortgage purchases and assisting with operational tasks such as daily rate uploads and funding wires.

Responsible andAccountable for:

• Communicates with members to obtain, organize, and validate documentation required to close a first mortgage loan. Reviews mortgage-related documentation to confirm accuracy and completeness.
• Coordinate and initiate required third-party services, including credit report, appraisals, employment verifications, and title work, to ensure timely and accurate loan processing.
• Submits necessary documentation to investors within established timelines.
• Collaborates with the Loan Officer to ensure all required documents are received in a timely manner.
• Assists the Loan Officer in keeping the member informed of loan progress and status updates.
• Supports the processing of mortgage loan purchases and contributes to daily operational tasks, including rate uploads and wire funding, as needed.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills, with strong attention to detail and accuracy.
• Exceptional organizational and time management skills; ability to manage multiple tasks and priorities.
• Ability to adapt to flexible scheduling during peak volume periods, typically at month-end.
• Familiarity with federal and state mortgage lending regulations and compliance requirements.
• Working knowledge of FHA, VA, FHLMC, FNMA, and PMI guidelines, as well as internal and investor standards.

Education and Experience:

• Education: Associates degree or equivalent experience.
• Experience: Approximately 1-4 years as a First Mortgage Processor or equivalent mortgage experience.
• NMLS Certification

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at [e-mail].