Mortgage Loan Assistant

Guaranty Bank & Trust; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) and profit sharing

Paid time off and holidays

Job summary

Guaranty Bank & Trust is seeking a Full-Time Loan Assistant in Wisconsin to support the mortgage loan function with clerical duties and document processing.

The role requires customer service experience and 1+ year in mortgage loan administration, with strong MS Office skills and confidentiality. Full-time on-site position with comprehensive benefits and career growth opportunities.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years customer service experience.
• Minimum 1 year loan administrative experience in mortgage loans.
• Associates degree or higher preferred.

Responsibilities

• Represent the Bank in a courteous and professional manner.
• Take loan applications and obtain credit reports according to regulations.
• Process loan denials according to regulations.
• Type memos, letters and reports.
• Greet customers and assist with routine problems.
• Accept loan payments and deposits.
• Maintain knowledge of banking products to cross-sell.
• Image documents into electronic filing system.

Skills

Customer service

Time management

Problem solving

Team player

Education

High School diploma or equivalent

Associates degree or higher

Tools

Microsoft Office

Job description

About The Role

At Guaranty Bank & Trust, we are passionate about helping others and our communities. We strive to stand out and be different, and as a result, our business is growing fast!

At Guaranty Bank & Trust, we are passionate about helping others and our communities. We strive to stand out and be different, and as a result, our business is growing fast!

Guaranty Bank & Trust offers competitive pay and benefits, generous time off, continued training and career development. Do you want to work for a respected financial institution who supports innovation, promotes collaboration, is environmentally responsible, technology driven, ethical, and is willing to invest in your career? If so, we should meet!

We are currently searching for the right person to join our team as a Full-Time Loan Assistant.

The Mortgage Loan Administrative Assistant will provide a wide range of clerical and other duties relating to the loan function of the Bank.

Job Duties

• Represent the Bank in a courteous and professional manner.
• Obtain credit reports and process credit denials according to regulations.
• Take loan applications, obtain credit reports and process credit denials according to regulations.
• Type memos, letters and reports.
• Greet customers and assist them with routine problems.
• Accept loan payments and deposits.
• Handle incoming telephone calls and mail.
• Obtain the necessary documents and legal papers for loans.
• Call and write letters to past due customers.
• Produce loan documents and renewal loans in an accurate and timely manner.
• May be responsible for servicing loans: ie, payments, payoff quotes and forwards to lenders and/or clients.
• Maintain knowledge of banking products and services in order to cross-sell to customers.
• Image documents into electronic filing system.
• Work exception reports.
• Set up meetings, conference and conference calls.
• Proactively monitor schedules to identify and resolve conflicts and inefficiencies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

Qualifications & Skills:

• Displays passion, commitment, and drive to deliver an experience that improves our customer’s financial lives.
• Superior time management and organizational skills.
• Ability to learn new technology, adapt to change, demonstrate initiative and a commitment to continuous learning.
• Demonstrate professionalism in speech, demeanor, and dress.
• Be a team player/leader.
• Handle sensitive information with the highest degree of integrity and confidentiality.
• Expert knowledge in Microsoft Office (Word, Excel, PowerPoint and Outlook).

Education, Experience & Licenses

• Required- High School diploma or equivalent.
• Preferred- Associates degree or higher.
• Required- Minimum 2 years customer service experience.
• Required- Minimum 1 years loan administrative experience in mortgage loans.
• Preferred- Minimum 2 years loan administrative experience in mortgage loans.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.