Mortgage Loan Advisors

East West Bank; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

East West Bank seeks a Mortgage Loan Advisor to actively source and grow a network of business relationships, delivering an exceptional lending experience to clients.

The role focuses on soliciting new business, maintaining sources, and ensuring client satisfaction through the loan process from application to close. Strong regulatory knowledge and Encompass experience are a plus.

Qualifications

• BA/BS in Finance, Economics, Accounting, or related field.
• 3+ years' mortgage lending experience.
• Experience with direct client service preferred.
• Knowledge of agency guidelines (Fannie Mae).
• NMLS licensing and regulatory awareness required.

Responsibilities

• Source and develop mortgage business through outside referrals.
• Guide borrowers through all loan origination steps.
• Cross-sell Bank products and maintain client communication.
• Stay updated on lending programs, policies, and regulations.
• Collaborate with mortgage operations from application to close.

Skills

Mortgage lending

Direct client service

Regulatory knowledge

Communication

Organization

NMLS registration

Education

BA/BS in Finance/Economics/Accounting

Tools

Encompass

Job description

Job Description

Overview

The Mortgage Loan Advisor proactively identifies, develops, and maintains a quality network of business relationships through self-sourced channels. This position will provide an exceptional mortgage lending experience to clients with a strong focus on client satisfaction and will actively solicit new business and maintain sources to achieve the financial performance.

Responsibilities

• Responsible for generating business through direct marketing efforts to outside sources such as realtors, builders, attorneys, and professionals in the assigned areas to develop the mortgage business.
• Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications, collecting relevant documents and information to satisfy loan conditions, primary face to face, as well as by phone.
• Cross-sells and promotes the Bank and its services to the clients.
• Maintain contacts with clients throughout the application process to keep them advise of status.
• Maintain current and thorough knowledge of all lending programs, policies, procedures, and regulatory requirements.
• Works closely with the mortgage operations teams from time of application through closing.
• May perform other duties as assigned including contacting borrowers for loan retention purpose.

Qualifications

• BA/BS degree in Finance, Economic, Accounting, or related field.
• 3+ years' experience in mortgage lending.
• Experience with direct client service in a financial strongly preferred.
• Working knowledge of agency loan guidelines, such as Fannie Mae.
• Understanding of regulatory requirements interrelated to mortgage loan and home equity line of credit application processing.
• Strong organization skills.
• Strong adaptability to procedural and system evolutions changes.
• Good verbal and written communication skills.
• Exceptional attention to detail.
• Experience and knowledge with Encompass (preferred).
• Excellent level of interpersonal skills to work effectively with others.
• Ability to adhere to strict deadlines and changing priorities.
• Require Nationwide Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act.
• Applicants must have legal authorization to work in the United States.
• We do not offer visa sponsorship at this time.