Mortgage Loan Administrative Specialist

Gbcijobs; Austin (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Guaranty Bank & Trust is seeking a motivated Full-Time Mortgage Loan Administrative Assistant to support our loan operations. You will handle applications, credit reports, documentation, and customer interactions to ensure smooth loan processes.

The role requires strong organization, professionalism, and accuracy, with opportunities for growth through training and career development within a respected community bank.

Qualifications

• High School diploma or equivalent required.
• Associates degree or higher preferred.
• Minimum 2 years customer service experience.
• Minimum 1 year loan administrative experience in mortgage loans.
• Preferred 2 years loan administrative experience in mortgage loans.

Responsibilities

• Represent the Bank in a courteous and professional manner.
• Obtain credit reports and process credit denials according to regulations.
• Take loan applications, obtain credit reports and process credit denials according to regulations.
• Type memos, letters and reports.
• Greet customers and assist them with routine problems.
• Accept loan payments and deposits.
• Handle incoming telephone calls and mail.
• Obtain the necessary documents and legal papers for loans.
• Call and write letters to past due customers.
• Produce loan documents and renewal loans in an accurate and timely manner.
• May be responsible for servicing loans: payments, payoff quotes and forwards to lenders and/or clients.
• Maintain knowledge of banking products and services to cross-sell to customers.

Skills

Microsoft Office

Customer service

Time management

Professionalism

Education

High School diploma or equivalent

Associates degree or higher

Job description

Guaranty Bank & Trust is seeking a motivated Full-Time Mortgage Loan Administrative Assistant to support our loan operations. You will handle applications, credit reports, documentation, and customer interactions to ensure smooth loan processes.

The role requires strong organization, professionalism, and accuracy, with opportunities for growth through training and career development within a respected community bank.