Mortgage Lending Outreach Associate

West Capital Lending; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial services company in Nashville is seeking a Customer Lending Representative to connect with potential borrowers interested in home purchase or refinance options. The role involves handling a high volume of calls, qualifying leads, and transferring prospects to Loan Officers. Ideal candidates are energetic and able to thrive in a metrics-driven environment. This full-time position offers a dynamic work environment with opportunities to build professional relationships.

Qualifications

• Energetic and resilient, with the ability to thrive in a fast-paced environment.
• Experience in customer service or sales is a plus.
• Effective at following structured call scripts and qualifying leads.

Responsibilities

• Engage with potential borrowers through high-volume calls.
• Follow call scripts to understand borrower goals.
• Qualify leads and schedule appointments with Loan Officers.

Skills

High-volume call handling

Customer rapport building

Strong communication

Tools

CRM systems

Job description

A financial services company in Nashville is seeking a Customer Lending Representative to connect with potential borrowers interested in home purchase or refinance options. The role involves handling a high volume of calls, qualifying leads, and transferring prospects to Loan Officers. Ideal candidates are energetic and able to thrive in a metrics-driven environment. This full-time position offers a dynamic work environment with opportunities to build professional relationships.