Mortgage Lending Assistant

City Bank; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom is seeking a detail-oriented loan processor to assist with new loan applications, collect documents, and manage files through closing. You will greet customers, take applications, and pull credit when the loan officer is unavailable, ensuring accurate processing and timely communication.

You will coordinate with Realtors, Title Companies, and buyers, perform required processing steps, and handle post-closing tasks while maintaining high service standards and regulatory compliance.

Qualifications

• Must demonstrate attention to detail and clear communication.
• Experience delivering courteous, accurate service to customers.
• Ability to manage and track multiple loan files simultaneously.

Responsibilities

• Greet customers in a courteous, professional manner.
• Meet with customers, take applications, and pull credit when the loan officer is unavailable.
• Complete processing steps including tax transcripts, appraisals, and disclosures.
• Coordinate with LO, Realtors, Title Companies, and buyers to prepare files for processing.
• Call realtors with questions about specific files and handle LO absences.
• Set appointments for refinances and purchases and manage files through closing.
• Post-closing follow-up and organize or store closed files.
• Scan and exchange documents to keep the file ready for processing.

Skills

Attention to detail

Communication skills

Customer service

Organization

Job description

Responsible for performing a variety of services for our customers in a timely and professional manner, as well as the preparation of new loans and the maintenance of existing loans.Essential Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Represent the bank to the customer in a courteous and professional manner.2. Furnish prompt, efficient, and accurate service.3. Attention to detail and excellent communication skills are required.4. Maintain work area in a clean, neat, and professional appearance.5. Greeting customers6. Meeting with customers, taking application and pulling credit when LO is not available.7. Complete items on Processing Flow sheet, including ordering the following; tax transcripts, flood cert, insurance, USPS search, appraisal, Patriot Act, VOD, VOE, VOR, FHA Case #, LPD/GSAs, loan payoff, Rapid Reporting, MERS, survey, and final inspection.8. Work directly with LO, and when LO is unavailable, take phone calls, answer mortgage questions or questions on specific files.9. Call realtors with questions that arise on specific files.10. Act as replacement to LO when he/she is out for extended or short periods of time.11. Set appointments or confirm appointments on refinances / purchases.12. Manage files before, during, and after closing.13. Assist or prepare Adverse Actions as needed.14. File/manage closed files. Box these files up for storage.15. Post closing follow-up.16. Write Thank You notes and Christmas cards.17. Scan files.18. Exchange information with Realtors, Title Companies, and buyers to get file ready for the Processor.19. Research and resolve delinquent appraisal issues.20. Scan appraisal bills and other invoices to be paid.21. Order any necessary VA documents, as needed.Equal Opportunity Employer/Veterans/Disabled